In-Field Customer Success Representative (Northern CA)

Orchard Robotics is a seed-stage startup backed by top VCs like General Catalyst, Contrary, Mythos Ventures, and Humba Ventures.

Our Mission

We're securing America’s food supply by building the AI farmer that automates our nation’s farms. Our mission is to help farmers farm more profitably and sustainably than ever before.

What We Do

We start by collecting the most valuable data for farmers, telling them everything about what is growing on their millions of trees, across thousands of acres of farmland. We do this using advanced camera systems we build, that take pictures of every one of the billions of fruit in a farm. This data lives in our cloud data platform, FruitScope, that we've developed from the ground up to help farmers manage their crops with precision.

Farmers across the nation use our industry-leading software to look at their data, make critical decisions, and command farming operations on a daily basis. Our technology is used today across some of the largest farms in the nation.

The Role

Are you passionate about technology and eager to help farmers succeed? Join us as our first In-Field Customer Success Representative in Northern CA.

In this critical customer-facing role, you will support new, existing, and prospective customers, guiding them to success. You'll help vineyard managers and viticulturists discover and implement the value of our cutting-edge technology, while ensuring an exceptional customer experience. You’ll also collaborate with our sales team to conduct on-site demonstrations and training, and customer support.

If you enjoy the thrill of working outdoors, helping farmers succeed with our technology, and scaling operations beyond conventional limits, this is for you.

About The Role

• This is a full-time, hourly, seasonal role spanning approximately 9 months during the growing season.
• For high performers, there is the opportunity for conversion to a full-time, year-round position.
• Comprehensive health, vision, and dental coverage provided, fully paid for by the company.
• We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed.
  
  

What You’ll Do

• Serve as the primary person for customer inquiries, requests, and support needs.
• Provide hands-on support, troubleshooting, and training for our FruitScope vision systems.
• Regularly drive 1-3 hours to customer vineyards to guide new technology implementations.
• Conduct on-farm demos for prospective customers to show our technology in action.
• Regularly engage with customers to ensure ongoing satisfaction, and relay customer insights, requests, and suggestions back to our engineering teams.
  
  

What We Look For

• Comfortable driving 1-3 hours to vineyards and engaging directly with customers in-person.
• Customer-first mindset, passionate about helping farmers succeed.
• Proactive, loves to problem-solve & tackle new challenges.
• Highly responsive & reliable in addressing customer needs.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-starter capable of working independently & managing your own schedule.
  
  

Preferred Skills & Experience

• Valid driver's license AND reliable personal vehicle for frequent travel to customer vineyards.
• Previous experience in customer-facing roles (especially in agriculture or ag-tech).
• Comfortable and confident with daily, frequent customer interactions.
• Familiarity or experience with vineyards or the grape/wine industry.
• Proficiency with digital tools such as Google Workspace (Docs, Sheets), Slack, and CRM systems like HubSpot.
• Flexibility to occasionally work irregular hours to align with farmers' schedules.
  
  

If you're looking to help make a positive impact in the world by bringing the future to farming, come join us!