Customer Service Coordinator

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Job Type

Full-time

Description

JOB SUMMARY

Kermans is currently seeking a full-time Customer Service Coordinator to join our team in the single-family homebuilding industry. Together with organization and attention to detail, the Customer Service Coordinator provides support for post-construction processing and repairs. This position reports to the Scheduling Manager and works Monday to Friday office hours with options for a hybrid schedule between remote/work-at-home and our Fishers, IN location. Great opportunity to build on administrative skills and learn about the construction industry. Training provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinate cross departmentally to address service and warranty items
• Schedule appropriate parties to inspect, review and repair service and warranty items.
• Maintain occupied service log as an internal guide to outstanding items and recorded history of former tickets.
• Ensure follow-through of all work tickets from beginning to end of process to ensure external customer satisfaction
• Follow and enforce all safety policies and procedures
  
  

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.
• 6+ months of work experience with customer management software or application preferred
• Previous work experience with flooring products or construction materials preferred
• Previous work experience using Microsoft Office applications as a daily requirement
• Ability to lift up to 10 pounds without restriction and on a regular basis
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to understand order quantities, measurements, billing, and customer payments and related financial transactions.
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• May have to meet tight deadlines
• Office environment
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.