Director, Technology Operations

Position Description:

The Technology Operations Director is a pivotal role within our organization, responsible for overseeing the technological infrastructure, ensuring operational excellence, and driving innovation. This position requires a strategic thinker with a strong technical background, exceptional leadership skills, and the ability to manage complex projects, teams, and systems, and a strong continuous improvement mindset.

Core Responsibilities: 

• Strategic Planning: Contribute to developing and implementing strategic plans and roadmaps for the organization's technology infrastructure, aligning technology capabilities with business goals and objectives.
• Leadership: Lead, mentor, and manage the technology operations teams, fostering a collaborative and high-performing environment.
• Operational Management: Ensure the stability, security, and efficiency of the organization's technology systems.
• Project Management: In partnership with the Project Management Office (PMO), oversee the planning, execution, and delivery of technology projects, ensuring they are completed on time and within budget.
• Innovation: Stay abreast of and integrate emerging technological trends. Work with Business Solutions Group (BSG) to identify and implement technological solutions to drive business growth and innovation.
• Vendor Management: Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Risk Management: Develop and enforce policies and procedures for data security, disaster recovery, and business continuity.
• Performance Monitoring: Monitor system performance and conduct regular audits to ensure compliance and identify areas for improvement.
• Budget Management: Oversee the technology operations budget, ensuring cost-effective solutions and managing financial resources effectively.
• Compliance: Develop, implement, and maintain policies to ensure compliance with internal and external best practices, regulations, and independent certifications.

 Qualifications:

• Education: Bachelor’s degree in information technology, computer science, or a related field; Master's degree a plus.
• Experience: Proven experience in IT operations or infrastructure management, with a minimum of 7 years in a leadership role.
• Technical Skills: Strong knowledge of network architecture, server management, cloud computing, and cybersecurity.
• Certifications: Relevant certifications such as PMP, ITIL, CISSP, or similar are desirable.

Necessary Attributes:

• Leadership Skills: Exceptional leadership and team management abilities, with experience in mentoring and developing staff.
• Project Management: Demonstrated success in managing large-scale technology projects from inception to completion.
• Analytical Skills: Strong problem-solving and decision-making capabilities, with the ability to analyze complex issues and develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.