Customer Support Specialist

About Aroa Biosurgery

Aroa Biosurgery is a soft-tissue regeneration company that develops, manufactures, sells, and distributes medical and surgical products to improve healing in complex wounds and soft tissue reconstruction. Committed to ‘unlocking regenerative healing for everybody, Aroa’s products make a meaningful impact on the lives of patients, surgeons, and clinicians by delivering high quality, simple to use products that significantly improve healing outcomes.

What you'll do!

We're looking for a dedicated Customer Support Specialist to join our passionate team and help us deliver exceptional service delivery to our customers, making sure their needs are being met through every interaction.

Key Accountabilities:

• Provide accurate information about our products/services and address customer concerns effectively.
• Assist customers in placing orders, organizing shipments and invoicing.
• Troubleshoot and resolve customer issues, collaborating with internal teams to ensure prompt resolution.
• Maintain detailed and accurate records of customer interactions and transactions in our ERP systems.
• Provide support to our field and inside sales teams on customer matters and reporting.
Support our NZ based Finance team with local customer care and communication

This is a non-exempt position located in our San Diego office.

What you'll bring!

• Previous customer service experience is a must!
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency in using customer service software, and ideally an ERP.
A self-sufficient and resourceful attitude

We have great health benefits (including dental and vision), PTO entitlements, your birthday off, 401k and 401k matching.

Successful candidates will be working with a diverse and inclusive team that works hard but celebrates and recognizes its people. We have a great time doing stuff that’s never been done before! You'll also be working for a mission-led company dedicated to bringing regenerative healing to people around the world. We’re sure that’s something worth being a part of!

Aroa Biosurgery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.