Client Support Specialist

Who we are...

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities. As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

We are looking for an experienced person with a passion for helping others. They will be responsible for helping oversee the successful completion of projects and managing day to day tasks for ViziFleet. You'll be a critical member of the team.

You're a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, excellent communication skills and a passion for organization.

Essential Responsibilities:

• Support daily tasks related to client management including assisting navigation of reporting for clients, assist with collecting information for client launches and resolve client inquiries.
• Serve as primary point of contact for answering client customer phone calls and emails and bring resolution to inquiries.
• Follow up with clients when and if full resolution could not be provided on initial contact.
• Document issues and recommend process improvements based on portal feedback from clients.
• Become a subject matter expert on Toll Link/Vizifleet solutions.
• Review and ensure accurate reports are provided to clients on time when needed.
• Research any reporting issues and resolve- notify Manager.
• Develop strong working relationships with Verra staff and internal department supporting tolling solutions.
• Collect client set-up requirements and assist monitoring launch process via Vizifleet.
• Develop and maintain product, process and technical knowledge related to Vizifleet.
  
  

Qualifications:

• BS /BA Degree OR 5+ years customer service experience
• Strong initiative and desire to learn.
• Strong computer skills, including proficiency in Word and Excel
• Excellent problem-solving skills.
• Motivated to learn a new system.
• Detailed orientated team player with the ability to multi-task, prioritize and meet deadlines.
• Strong verbal and written communication skills
• Ability to learn and navigate a variety of computer systems.
• Successful candidate will be highly organized and effective at multi-tasking.
  
  
  
  

Verra Mobility Values



An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
  
  
  
  

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.