Patient Financial Representative

Lee Health


Date: 2 days ago
City: Cape Coral, FL
Salary: $15.64 - $18.75 per hour
Contract type: Full time
Location:Santa Barbara Professional Center -224 Santa Barbara BlvdCape Coral FL 33991

Department: Revenue Cycle Admin

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Experience Requirements

Preferred
and/orHigh School Diploma or EquivalentRequired

Minimum Years RequiredArea Of ExperienceRequired/

Preferred
and/or1 YearFinancePreferredor1 YearHealthcarePreferred

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/or

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/or

US:FL:Cape Coral

Location:Santa Barbara Professional Center -224 Santa Barbara BlvdCape Coral FL 33991

Department: Revenue Cycle Admin

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Preferredand/or

US:FL:Cape Coral

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