Case Manager

Position Summary

Person in this position will work in collaboration with a counselor to provide case management services to patients/clients of WestCare who have been diagnosed with a substance abuse disorder, a mental illness or both. Essential Job functions are listed below. Other duties may be assigned, as needed.

Essential Job Functions

• Assess Resource needs of patients.
• Educate and refer patients to community agencies and businesses that appropriately address the patients’ needs for food, clothing, shelter, employment transportation, etc.
• Utilize and manage Electronic Health Record (EHR) systems for data entry and client information tracking, ensuring program alignment.
• Assist patients with establishing or re-establishing support systems within their community.
• Act as advocate on behalf of the patient to improve access to needed services.
• Participate in clinical staffing decision regarding the patients’ current strengths and resources and their need for additional resources.
• Complete documentation to services on provided forms in a timely manner.
• Provide input into the patient’s treatment needs and disposition.
• Assist other WestCare staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community.
• Embrace and embody mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• Perform other duties, as assigned.
  
  

Qualifications

Essential Qualifications:

• Ability to work collaboratively with others in a manner that is pleasant and professional.
• Ability to work well in a team environment.
• Ability to exercise good judgement and discretion.
• Strong Microsoft Office Suite experience required.
• Ability to complete work tasks within scheduled work hours.
• Excellent verbal skills and written communication skills.
• Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.
  
  

Education

• Bachelor’s Degree in human services field required.
  
  

Working Conditions

• Indoor and outdoor settings.
• Group and/or individual counseling sessions.
• Direct contact with clients of all ages and levels of functioning.
• Fast paced environment.
• Potential for high noise level at times.
• A minimum of 40 hours per week are expected but significantly more hours will be required from time to time.
• Completion of job duties may require working before and after normal working hours.
• Regular attendance is required.
• Being able to work as many hours as is necessary to complete job tasks is a required and essential duty of this position.
  
  

About Westcare

Who We AreSince 1973, WestCare has provided health and human services with a commitment to delivering high-quality and cost-effective services that empower people to transform their lives.THE MISSION.We are resolutely dedicated to the populations we serve, as well as our employees, and actively promote the wellness and empowerment of individuals, their families, and their communities.Our MissionWestCare empowers everyone with whom we come into contact with to engage in a process of healing, growth, and change benefiting themselves, their families, co-workers, and communities.Where Do We Serve?Proudly serving sixteen states, three U.S. territories, the Dominican Republic and the Republic of PalauWhat Do We Do?We're a family of nonprofit organizations that provide a wide range of health and human services to improve the lives of those in our communities. Our service domains include:Mental Health & WellnessTreatment & RehabilitationCriminal JusticeVeteran ServicesHousing OpportunitiesEducation & PreventionDomestic ViolenceEmergency Support