Senior Manager, Business Development & Product Partnerships
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.
Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.
About the Team
American Express Global Dining consists of Resy and Tock. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve over 18,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
The Industry Development Team sits in the Global Dining Organization and is tasked with owning industry partnerships & initiatives that grow and protect Resy & Tock’s restaurant positioning through new innovations. Our partnerships are crucial to ensuring that Resy & Tock stay plugged into the overall restaurant tech ecosystem and provide the best experience possible for Resy & Tock restaurant partners.
About the Role
As the Senior Manager of Business Development & Product Partnerships, you’ll be responsible for understanding Resy & Tock’s place in the industry and being a first port of call for industry partners who want to work with Resy & Tock through a product integration which may include a sales and marketing effort. You’ll develop a point of view on how we should integrate third party players and do outbound outreach to players who fit our strategy. You’ll work cross-functionally to lead these partnerships across the company to ensure the partners we choose work hard to drive our KPIs. These partnerships can span from Point of Sale, CRM, and other players who want to integrate with our B2B technologies to discovery channels that want to leverage the power of our restaurant network by working more closely with Resy & Tock. For clarity, not in scope for this role are individual restaurant relationships, Global Restaurant Network partners, or card benefit partnerships.
Responsibilities:
- Lead industry product partnership development across sales, marketing, and product organizations
- Outline strategic landscape and do partnership outreach, bringing in partners to support the growth of Global Dining users, Global Dining restaurants, and / or Global Dining product functionality
- Work with partners for third party reviews and ensure we are protecting company and customer data
- Lead cross-functionally across Resy & Tock to pull together company perspective and negotiate integrations, joint go-to-market, and / or marketing plans, working with team members
- Deepen engagement with industry partners, with the goal of sourcing incremental value for both Resy & Tock prospects and customers
Qualifications
- Experience working with external partners. You have thought through partnership concepts and how they fit into strategic ecosystems.
- Experience developing and delivering high level technical approaches to a product audiences
- Experience working cross-functionally to deliver a project. You are detail oriented and have experience as a project manager to drive work forward across more teams than your own.
- Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders
- Demonstrated ability to drive progress in complex & white space environments
- You have an understanding for Amex’ compliance environment and an understanding of our responsibility to protect company and user data.
- 5+ years of work experience, preferably in restaurant tech or third-party partnerships
- Bachelor's Degree or comparable experience
- Hospitality or SaaS Industry Expertise Required
- Strong Microsoft PowerPoint skills required, other Microsoft Office and skills preferred
- Salesforce skills recommended
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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