Outpatient Clinic Operations Manager
Vinfen
Date: 3 weeks ago
City: Lowell, MA
Contract type: Full time
Schedule: Mon-Fri 9am-5pm
Salary: $60,000 / year
The CBHC Program Operations Manager is responsible for developing, implementing, and maintaining efficient operations of one or more of the behavioral health clinic office locations and supervising clinic support and office staff. The CBHC Program Operations Manager will provide administrative and managerial support the CBHC Executive Director and Director of Outpatient Programs and directly supervises the administrative staff.
Our Comprehensive And Generous Benefits Package Includes
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers
My Vinfen. My Community. My Job.
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary: $60,000 / year
The CBHC Program Operations Manager is responsible for developing, implementing, and maintaining efficient operations of one or more of the behavioral health clinic office locations and supervising clinic support and office staff. The CBHC Program Operations Manager will provide administrative and managerial support the CBHC Executive Director and Director of Outpatient Programs and directly supervises the administrative staff.
- Provides leadership and oversight to the clinic administrative staff; is responsible for hiring, selecting, onboarding, and supervising administrative assistants and other office staff and ensuring shift responsibilities are assigned and completed.
- Oversees and/or coordinates all clinic administrative services, including telecommunications, printing, mail processing, correspondence, access cards, and schedules.
- Coordinates the flow and distribution of work, screens incoming communications and independently prioritizes; refers work to others or self-responds as appropriate, ensuring adequate coverage at all times 24/7/365 (may need to cover front desk/answer phones directly).
- Manages all site-related issues and ensures repairs and maintenance needs are corrected in a timely manner.
- Assists in onboarding new staff by completing onboarding and orientation activities (e.g., ensuring access to the building, obtaining office supplies, or other needs in partnership with other CBHC team members).
- Oversees the record request process to ensure all released records are accurate and complete and are within required timeframes.
- Tracks, monitors, and maintains clinic inspections, audits, certifications, and licenses. Participates in Department of Public Health (DPH) audits and assists with applications for clinic licensure/re-licensure and any Corrective Action Plans as needed.
- Maintains communication with external inspectors to maintain effective building security and operations. Intervenes with any safety issues that arise in the clinic.
- Serves as a resource for clients, families, and outside agencies requesting information, as well as for Board members, community, and professional leaders. Maintains extensive knowledge of both Vinfen and community-based programs in the Merrimack Valley, and more specifically in Lowell.
Our Comprehensive And Generous Benefits Package Includes
- A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
- Competitive Medical, Dental and Vision plans
- Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
- Generous Vacation, Holiday, Personal and Sick Time Benefits
- Flexible Spending Reimbursement Accounts (Health and Dependent care)
- Educational Assistance and Remission Programs
- $500 Employee Referral Bonus with no annual cap!
- Other generous benefits and perks!
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers
My Vinfen. My Community. My Job.
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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