Director of Property Management

The Director of Property Management oversees the day-to-day operations of Toonen Companies’ multi-family apartment properties through hands-on, in-the-field management. The RPM is responsible for providing overall team leadership and implementing policies, procedures, and practices that enable each property to operate efficiently and effectively to achieve operational and financial performance objectives.

Leadership

• Provide professional and positive leadership and mentoring to all on-site staff, promoting the core values and brand of the company and encouraging team and individual development through ongoing communication, training, and staff meetings.
• Establish metric-driven expectations for all management, leasing, and maintenance personnel and hold property managers accountable for performance and overall operations.
• Collaborate with Human Resources and the Senior Management Team to identify staffing needs and participate in recruitment and hiring.
• Participate in the development and implementation of company policies, procedures, and practices and ensure compliance across all properties.
  
  

Management

• Regularly visit regional offices and inspect properties to ensure the highest standards are maintained; evaluate leasing, maintenance, grounds, and housekeeping performance and operations for compliance and efficiency; conduct random inspections of vacant apartments for market readiness.
• In conjunction with property managers, identify and communicate needed capital improvements to the Senior Management Team, along with costs and implementation plans.
• Ensure timely and accurate reporting by managers, including unit turn status, maintenance requests, and other key reports.
• Review, approve, and manage companywide maintenance relationships with vendors/suppliers, including service contracts.
• Control expenses by developing budgets, monitoring expenditures, and approving purchase orders and invoices above property manager limits.
• Develop and implement best practices and procedures to streamline operations and manage expenses to maximize net operating income.
• Work with Compliance to ensure adherence to health & safety regulations and applicable Fair Housing Laws.
  
  

Resident Relations

• Coach and lead property managers and leasing staff on providing exceptional customer service and positive resident experiences.
• Assist in resolving complex resident concerns, complaints, and issues in collaboration with property managers.
  
  

Requirements

• Must live in the Green Bay or Fox Valley area or be willing to relocate.
• Bachelor’s degree in Property Management, Business Administration, or equivalent experience.
• Minimum 10 years of progressive supervisory experience in property management.
• Accreditation through IREM (Institute of Real Estate Management) is a plus.
• Real Estate Broker’s License is a plus.
• Excellent written, oral, and presentation communication skills; strong listening and observation skills.
• Proven ability to lead effective teams and develop strategic solutions.
• Strong time management, organizational, and prioritization skills.
• Knowledge of current Fair Housing laws.
• Proficiency in Microsoft Office and major property management software (Yardi, RealPage, AppFolio; Rent Manager is a plus).
• Up to 75% local travel in and around Green Bay and the Fox Cities (Appleton); must maintain a valid driver’s license with an acceptable driving record.
• Willingness and ability to attend local and out-of-state training and conferences.
• Physical ability to inspect properties.
• High degree of professionalism and respect in appearance and interpersonal interactions.
  
  

https://toonenproperties.com/career-opportunities/