Content Moderator (onsite Austin))

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com

Job Description

Content Moderator (onsite)

Location: 7700 W Parmer Ln, Austin, TX 78729

Hours: Mon-Fri 9-5pm CT or 10-6pm CT

Position Summary:

The Content Moderator will carefully examine diverse content formats (text, images, videos & audios) to identify and flag issues such as factual inaccuracies, harmful or offensive language, biased or discriminatory content and any potential violations as per policy. Ensure the accuracy, relevance, and coherence of content generated by our AI models. Ensure the accuracy, relevance, and coherence of content generated by our AI models. Accurately label and categorize content to improve the performance of machine learning algorithms. Keep abreast of the latest AI trends, ethical guidelines, and industry best practices.

Additional Job Duties:

• English Communication (Written & Spoken): Clearly and concisely communicate findings, recommendations, and concerns in written reports and documentation.
• English Comprehension: Read/Listen and understand complex technical documentation/ AI generated content and research papers related to AI models.
• Learnability and Flexibility: Quickly grasp new concepts and adapt to evolving AI technologies and methodologies.
• Execution and Organization: Work systematically and efficiently to meet deadlines and deliver high-quality evaluations.
• Adaptability and Ambiguity Tolerance: Thrive in dynamic and uncertain environments, effectively navigating complex and evolving challenges.
• Stress Tolerance (Resilience): Maintain composure and productivity under pressure, effectively managing competing priorities.
• Analytical Decision Making: Critically analyze data and information to make informed and objective assessments.
• Attention to Detail: Meticulously examine model outputs to identify subtle biases, errors, or potential risks.
• Emotional and Social Awareness: Understand the potential societal impact of AI models and consider diverse perspectives.
• General Awareness: Stay informed about current trends, best practices, and ethical considerations in AI development and deployment.
• Content Moderation Simulation: Assess potentially sensitive or harmful content with objectivity and in accordance with established guidelines.

Requirements:

• HS Diploma or GED
• Familiarity with AI concepts and machine learning
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Preferences:

• Bachelor's degree in English or related fields
• Experience in content moderation/Voice Call Center or quality assurance

Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.