Collection Supervisor | CBO (Full Time)
Lake Charles Memorial Health System
Date: 1 day ago
City: Lake Charles, LA
Contract type: Full time

Description Of Position
Responsibilities And Duties
Education And Work Experience
Working at Lake Charles Memorial Health System | Great Place To Work
- The Collections Supervisor supervises the day to day process and operations involved with collections on overdue/delinquent accounts. They ensure that production targets are achieved.
Responsibilities And Duties
- Monitors and manages assigned area's AR to ensure that attention is properly given to High dollar and Aged accounts.
- Documents for reference all communications regarding important topics, employee conversations, payer communications etc.
- Monitors guidelines to ensure compliance with Federal and State Regulations.
- Communicates effectively and is responsible for all Vendors affiliated with assigned team.
- Has in depth understanding of all programs and processes for assigned area.
- Provides proper Priority review and response to any request received for assistance.
- Coordinates communication between the business office and other hospital departments and or outside companies such as insurance carriers in order to maximize effectiveness of team assignment.
- Identifies and evaluates areas of risk by not only corrected the problem but identifying the source for process updates or providing additional training.
- Evaluates to properly escalate concerns and provide communication to Manager and Director.
- Coordinates assigned team members schedules and time ensure proper documentation is approved and recorded for reference.
- Provides assistance and support to all members of the leadership team and is available to assist any employee even if not part of assigned team.
- Handles difficult account reviews in order to locate a solution and resolve the problem.
- Consistently evaluates assigned teams processes to ensure that the team is maximizing collection potential and prioritizing task appropriately.
- Performs Quality Reviews consistently for assigned team members & communicates the findings with those team members.
- Provides support for all assigned team members through training and assistance with questions.
- Properly utilizes productivity tracking mechanisms.
- Works at or above the weekly set productivity standard and completes tasks in a timely manner.
- Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects.
- Documents all information in the System following the Clear Concise Consistent method.
- Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.
- Writes clearly and informatively.
- Edits work for spelling and grammar.
- Varies writing style to meet needs.
Education And Work Experience
- Bachelor’s degree and two years experience in healthcare or related field
- Alternatively, at least 6 years or equivalent work in healthcare related field
- Adequate keyboarding skills( 40 words per minute typing rate); Basic computer skills.
- Strong organizational and communication skills, including ability to discuss medical issues.
- Negotiation skills including assertiveness and being proactive.
- Ability to handle multiple projects and issues at a time.
- Work requires light duty lifting.
- Must be able to remain in a stationary position 50% of the time.
- Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer.
- Must be able to exchange accurate information with patient, family, peers and medical personnel.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working at Lake Charles Memorial Health System | Great Place To Work
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