Patient Navigator 2025-2026

Position Status

Open

Site

Pittsburgh

NHC Position Type

Patient Navigator

Position Summary

During the visit, the NHC member would be a milieu manager – guiding the patient through their medical visit, serving as a liaison between patient/clinic staff, ensuring they follow through with orders and scheduling follow-up visits. The NHC member would also assist the patient with enrolling in text messaging (for high-risk groups), filling out the Mental Health Assessment on an iPad, enrolling in the MyUPMC app, assisting patients with completing organ donation authorization, confirming vaccination status, and assisting in scheduling appointments. The NHC member would then follow-up with the patient after the visit (for new patients) to ensure they had a positive experience at PACT and reeducate them on the importance of routine bloodwork and following up with the clinic.

Major Duties and Responsibilities

• Providing education support to patients on how to use technology to connect to care, including how to use remote monitoring equipment, how to participate in a telehealth visit, and how to use their patient portal.
• Helping patients to set-up and test devices and technology.
• Working with health center staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in specific remote monitoring programs.
• Attending meetings and patient huddles
• Conducting phone outreach as assigned by leadership
• Assisting in care coordination and resource referrals
• Conducting outreach to patients via phone/letters
• Conducting extensive and continuous research on social services
  
  

Characteristics of an Ideal Candidate

• Multi-tasker; able to balance multiple priorities.
• Experience managing projects or processes.
• Able to build strong relationships.
• Comfort speaking with others, individually or in groups.
  
  

Knowledge Required for the Position

• Knowledge of AmeriCorps/Health Corps member requirements.
• Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
  
  

Supervision

• Member uses initiative in carrying out recurring assignments following set procedures, independently.
• The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
• The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  
  

Review

• The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
• The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
• Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
  
  

Guidelines

• Written and oral guides provide specific instructions for doing service.
• Most instructions are easily memorized and require little interpretation.
• Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations.
  
  

Complexity

Member has to develop, analyze, or evaluate information before the service position can progress.

Special Considerations

Health screening or service required.

Language Proficiency Requirements

Proficiency in a language other than English is NOT required?

Requires Personal Vehicle

No

Host Site

UPMC Presbyterian Shadyside – Center of Care for Infectious Diseases – Pittsburgh Area Center for Treatment

Apply to NHC

Site

UPMC Presbyterian Shadyside – Center of Care for Infectious Diseases – Pittsburgh Area Center for Treatment

Falk Medical Building, Seventh Floor

3601 Fifth Ave

Pittsburgh, PA 15213