Veterans Services Officer 2

Do you have expertise working with veterans and making sure they receive all entitled benefits? We have the ideal career opportunity for you!!!

This is advanced level, highly specialized work assisting veterans and their dependents in claiming authorized benefits and entitlements. Incumbents will supervise professional subordinates and support staff in coordinating department activities. An incumbent in this class is responsible for acting as lead worker. The incumbent interviews and counsels veterans and veterans’ dependents to assist with processing claims, appeals, and completing questionnaires involving compensation, pension, hospitalization, insurance, outpatient treatment, educational assistance, loans, rehabilitation, and other entitlements. Duties include determining eligibility and ensuring that claims are processed professionally within the general framework of existing laws, rules, and regulations governing veterans’ entitlements. The incumbent reports to a manager or designated supervisor.

This Veterans Services Officer 2 position requires the ability to work County wide as needed. The position will work both in Clearwater and St. Petersburg. Work Schedule: This position requires work outside normal hours, nights, weekends, and holidays as part of Community Outreach. The position has limited to no ability to work remotely.

What Will You Do?

• Plans, coordinates and supervises activities of personnel engaged in providing assistance to veterans and their dependents.
• Interprets pertinent federal laws and Department of Veterans Affairs rules and regulations adopted to clarify laws relating to veterans benefits.
• Prepares reports and maintain accurate records.
• Provide the Division Director with regular updates on information pertaining to Veterans issues and impact to County residents that are veterans.
• Provides direct services to veterans clients and/or their dependents.
• Must be able to use a computer and various software applications.
• Assists in the planning, assigning, training and reviewing the work of veterans service officers engaged in claiming authorized benefits and entitlements.
• Provides consultation and guidance to subordinate staff on complex case situations, emergencies or cases which require higher level decisions.
• Promotes and maintains public relations with governmental and service organizations and speaks to groups in the absence of the director.
• Interviews, counsels and assists veterans and their dependents in applying for compensation, disability claims, pensions, death benefits, hospitalizations, outpatient treatment, insurance and other entitlements.
• Answers inquiries regarding the interpretation of laws, rules and regulations regarding veterans' benefits and entitlements.
• Manages a satellite office independent of close supervision.
• Reviews amendments and/or policy changes to Title 10/38 U.S. Code 38 CFR, regulations, VA program guides and VA rating schedules.
• Performs related work as assigned or required.
  
  

What Do You Need?

Must be a veteran (or the surviving spouse of any such veteran) and meet the requirements in Title 38, U.S. Code and Florida Statute 292.11 applicable to Florida County Veteran Service Officers.

Experience: Administrative experience that includes 3 years’ experience counseling veterans and others about veterans’ benefits, public assistance, employment, vocational programs, health care, personal counseling, or directly related field that includes lead worker, supervisor training, or supervisory experience.

Degree: Social Work, Public Administration, Health and Human Services or a related field.

• Eight (8) years of experience as described above; or
• Associate’s degree plus six (6) years of experience as described above; or
• Bachelor’s degree plus four (4) years of experience as described above; or
• Master’s degree plus two (2) years of experience as described above; or
• An equivalent combination of education, training, and/or experience.
• Candidate to successfully complete training prescribed by the Florida Department of Veterans’ Affairs.
• Possession and maintenance of a valid Florida Driver's License.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
  
  

Why Choose Pinellas County?

Benefits

When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
  
  

Want to Learn More?

Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

https://pinellas.gov/class-specification/veterans-services-officer-2/