Part-Time Customer Service Agent for Fintech Company

F734

Is This YOU? Then We Want to Meet You!

• 1-2 Years of Customer Service Experience, Zendesk Experience, and Effective communication
• The ability to communicate with our customers (both verbally and via email) and internally
• We are a startup and therefore make changes quickly.
• The ideal agent will be able to pivot quickly in order to accommodate these changes.
• Cool under pressure - as a startup, each day might be a little different, and problems may arise.
• Ideally, our agents will be able to keep cool under pressure and help navigate our customers through any issues.
• Collaborative - we want to learn from our customer support team in order to understand what our customers are saying and how best to help them.
• Experience in Finance and Technology is a plus
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Agents will handle tier-one support questions for cardholders (questions about declined transactions, reissuing cards, explaining the transaction dispute process, etc.) via phone and email. General Customer Service Inquiries
  
  

Tech Checklist – Gotta Have It!

• Attention to Detail
• Proactive Communication
• Time Management
• Zendesk
• Financial Experience
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.