SERVICE COORDINATOR

Description

At MYNT, the Service Coordinator plays a vital support role within the Service Department. Working closely with the Service Advisor, the Coordinator assists in ensuring service calls and site visits run smoothly. This role focuses on facilitating communication between internal teams, organizing tasks, and helping to track maintenance of sites, inspections and client deliverables. The Service Coordinator provides administrative and logistical support, allowing the Service Advisor to focus on strategic decision-making and overall department success. Responsibilities include tracking client communications, scheduling field visits, billing clients and keeping project tracking softwares up to date with minimal supervision.

Requirements

Job Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tracking and coordinating on site equipment for field visit success.
• Review and update tasks in software to keep schedules on target while foreseeing any potential issues prior to confirmed field site visits.
• Maintains pending/affirmed work orders in software.
• Information flow between office, field, vendors and customers.
• Time tracking: enter project related time and labor to properly account for department accounting accuracy.
• Assist in scheduling site cleanings while maintaining consistent and accurate updates to internal tracking documents.
• Collating documents (work orders, site/field reports, ticketing, etc.) for accurate tracking and backup documentation.
• Review service contracts and update management software to include all contractual obligations.
• Work order drafting, review & routing tracking
• Collection and organization of subcontractor/accounting related project document requirements: COI, W-9, milestone certificates, policy documents, etc., and update softwares accordingly.
• Tracking and updating warranty schedules as needed.
• Coordinate and attend weekly Service WIP meetings and maintain meeting minutes.
• Maintaining & updating service job files, controlled forms & logs.
• Assist with T&M and scheduled billing and perform research to resolve billing issues.
• Draft requests for proposals and perform pre-qualifications of vendors and subcontractors.
• Draft client and subcontract proposed change orders and confirm documents.
• Review MANA errors and track issues with updates in software programs.
• Determine feedback from site visits that is necessary for parties to implement efficiencies in neighboring departments.
• Utilize monitoring platforms to best understand how to determine site issues.
• Attend construction to service handoff meetings and implement updates into software tracking SS.
• Track and confirm AdvantEdge requirements, submittals and applications through completion.
• Track, update and maintain SS reports, schedules and dashboards.
• Respond to all external communications within a timely manner.
• Handle confidential data professionally.
• Additional tasks as assigned by the management team(s).
  
  

Skills & Qualifications

The following list represents the core competencies needed for success in this position.

• Action & Results Focus – initiating tasks and focusing on accomplishment.
• Attention to Detail - focusing on the details of work content, work steps, and final work products.
• Customer Focus - able to attend the needs and expectations of the customer.
• Presentation Skill - formally and effectively delivers information to groups.
• Business Process Analysis – defining, assessing, and improving operational processes and workflow.
• Critical Thinking - analytically and logically evaluating information, propositions, and claims.
• Ability to manage and resolve conflict.
• Ability to effectively communicate verbally and in writing.
• Excellent attention to detail.
• Ability to be coached and mentored.
• Education:
• High School or GED. Some college preferred.
• Experience:
• Construction industry experience required.
• 3-5 years of experience in a support role.
• Experience with PDF editor, Google Docs and Sheets (or Word and Excel), and a general computing background.
• Applicants must be authorized to work in the United States. This position is not eligible for sponsorship.
  

Working Conditions

• Supplemental Information to Assist Organizations In Their Compliance with the Americans with Disabilities Act (ADA)
• http://www.niqca.org/documents/ADAPhysicalRequirementsChecklist.pdf
  
  

Physical Requirements

• Supplemental Information to Assist Organizations In Their Compliance with the Americans with Disabilities Act (ADA)
• http://www.niqca.org/documents/ADAPhysicalRequirementsChecklist.pdf
  
  

General Benefits*

• Access to medical, dental, vision, and 401K.
• Up to 42 hours of paid Continued Education for learning and supporting your personal and professional growth.
• $800 annual professional development stipend.
• Cell phone reimbursement.
• Laptop reimbursement.
• Paid time off after 6 months continuous employment.
• All subject to probationary period