General Manager

Description

This position is located in The Bahamas. Relocation assistance available

Celebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease . Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits : We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

About The Abaco Club: The Abaco Club is a private, luxury, family-oriented residential community located on Great Abaco Island in The Bahamas. Southworth Clubs acquired the community in 2014, and we are currently in the process of elevating the club’s facilities and stature to their highest-ever levels.

The Club Occupies Approximately 500 Acres Of Land On The Southeast Shore Of Great Abaco And Includes a Variety Of Residential Offerings And Club Amenities. We Are In The Midst Of An Eight-figure Investment And Development Plan, With a Master-plan Calling For Additional Restaurants, Infrastructure And Activities. The Club’s Existing Amenities Include

• 2.5-mile, heart-shaped white-sand beach
• Beach activities and water sports including kayaking, snorkeling, sailing, and paddle boarding
• Scottish-style tropical links golf course that is home to a Korn Ferry Tour event, The Bahamas Great Abaco Classic. This championship-caliber par-72 course is consistently ranked No. 1 in The Bahamas.
• Full-service marina/yacht club
• Full-service Bahamian spa
• Fitness, pickleball, and tennis facilities
• Several food and beverage outlets including a beach bar and fine-dining restaurant
• Wide variety of daily club events and activities for members and guests of all ages
• A gourmet food and wine market
• And more….
  
  

The Opportunity: The General Manager is the head of The Abaco Club operational teams, is the face of the Club and drives member relations both internally and publicly. The General Manager functions as the primary strategic business leader of the community, partnering with the Southworth Clubs Corporate Team to oversee all aspects of the operation, including guest and team member satisfaction, human resources, financial performance, revenue generation and delivering a return on investment to ownership. The General Manager oversees all aspects of the Club including its operations, financial performance and relationships with its members, guests, team members, and the broader community. The General Manager implements and monitors the Club’s policies and directs the work of all department managers. In addition, the General Manager implements and monitors annual budgets, drives the quality of the Club’s products and services and ensures maximum Member and Guest satisfaction. Ensuring the security and protection of the Club’s assets, including all facilities and equipment, is also the responsibility of the General Manager.

Duties And Functions

Business Strategy

• Work with corporate team to execute business plans to maximize member and guest satisfaction, growth and profitability. Hold property leadership team accountable for successful delivery of business plans; experiment with new ideas and take calculated risks to improve guest satisfaction and profitability; evaluate the success of property business strategies to inform future business plan enhancements, and continually verify that business plans and actions have a positive impact on business performance. Work closely with Southworth Clubs’ Sales and Marketing Teams to increase property sales and values. The General Manager represents the Club as the senior leader with the local and national government and fosters positive relationships to ensure the Abaco Club’s place in the Bahamian community.
  
  

Financial Management

• Work closely with corporate team to develop plans and strategies to improve the operations and financial performance of the property.
• Assist in the development of annual budgets.
• Review daily, monthly, and annual financial reporting for all aspects of the operation; maintain and control operational costs within approved budget guidelines.
• Maintain and control club capital expenditures within approved budget guidelines.
• Ensure the Hospitality Services team is maintaining and monitoring reliable occupancy forecasts; use forecasts to improve service levels and efficiencies via appropriate staffing levels.
  
  

Team Member Engagement & Relations

• Oversee a cohesive and high-performance management team that continuously strives for positive results and improvement; coach team members by providing specific feedback and holding them accountable for performance; work with the People Operations Team to create learning and development opportunities for team members; create and effectively execute development plans for team members based on their individual strengths, development needs, and career aspirations; identify resource needs to strengthen team; create succession plans for future job openings; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Verify that all team members are treated with dignity and respect; build rapport with team members by fostering an environment of open communication and spending time with team members on the frontlines; make yourself available to team members (“open door policy”); validate that pay and benefits are appropriate for labor market; celebrate the success of team members in a public way; work with Human Resources to maximize team member engagement.
• Lead and supervise management and staff, ensuring quality and productivity, creating an environment where team members are involved and enthusiastic, fostering open communications, and developing an environment of mutual respect for team members, members, guests and club property.
• Instruct and train team members in all areas, including corporate policies, job specific training, and broad service-focused training.
• The new General Manager must excel at team building and must be capable of rolling up their sleeves and leading by example.
  
  

Collaboration with Corporate Team & Ownership

• The General Manager reports directly to the Vice President of Operations.
• The General Manager must also work directly with the corporate leadership team; maintain an open and collaborative relationship with all corporate staff, including the operations, human resources, marketing, sales, legal, development, finance, and construction teams.
• Frequent and informative communication with the corporate marketing and sales teams to ensure that actionable information regarding Club trends and activities is shared promptly.
  
  

Exceptional Service

• Through the Abaco Club’s partnership with Forbes, deliver a consistently high-quality standard of service, with emphasis on achieving five-star status. A key component of this role will be to elevate the service and member experience to a “five star” level.
• Monitor the overall customer experience by maintaining an open-door policy and direct communication with members and guests and having a hands-on approach to customer feedback.
• Assist with leading and further develop our on-site experiences, with emphasis on the club calendar, social gatherings, activities, and events—while committing to being present and engaged during these Club activations and programs.
  
  

Supervisory Responsibilities

• The General Manager will directly oversee the work of all departments while directly overseeing a highly skilled Executive Committee consisting of Director of Hospitality Operations (Housekeeping, Front Office, Property Management, Member Experience), Director of Facilities, Director of Finance (Purchasing), Director of Recreation and Grounds (Golf Course, Golf Course Maintenance, Landscaping, Beach, Fitness, Spa, Racquets, Activities), Human Resources (Team Member Relations, Training), Director of F&B as well as IT, Security and Medical Services.
  
  

As a Southworth Clubs Leader

• Display exceptional service and problem resolution skills at all times.
• Demonstrate a warm, friendly, professional demeanor at all times.
• Demonstrate exceptional oral and written communication skills; able to effectively listen to, understand, and respond to resident, member, guest and team member questions or requests.
• Function as a highly visible coach and role-model.
• Live the Southworth Values and be committed to upholding the Southworth Way.
• Demonstrate flexibility; schedule changes may be required by business demand and/or required meetings and trainings.
• Demonstrate the ability to balance competing priorities in a high-volume, fast-paced environment and demonstrate appropriate time management at all times.
• Comply with all Departmental, Property, and Corporate Standards and Regulations set forth, so as to encourage safe, efficient, and service-focused operations.
  
  

Qualification Standards

Education, Experience, & Skills

The ideal candidate will be a proven leader with exceptional management skills and a proven track record of successful operational management in premier resorts, hotels and/or clubs. The successful candidate must possess great attention to detail, along with an understanding of the big picture.

The successful candidate must be a proven businessperson with exceptional financial, budgeting and business planning skills that have yielded verifiable results.

Required

• A minimum of 7 years’ experience at a high-end resort, hotel, or club community
• 4-year college degree in hospitality or a related field
• The prospective candidate must have a record of impeccable integrity, be highly visible, charismatic, and passionate and possess outstanding people skills and communication skills, both oral and written.
  
  

Recommended

• Previous experience working in an Island culture would be considered valuable
  
  

Compensation & Benefits

Salary for the General Manager role will be commensurate with qualifications and experience.

The Club offers excellent bonus and benefit packages, including vehicle allowance, club credit, cell phone allowance, facility use, individual/family travel allowance, and on-property housing.

This role requires a dynamic, strategic leader with a proven track record in luxury resort and private residential club operations. Success in this position depends on extensive experience in the luxury hospitality space, delivering exceptional service standards, and elevating member and guest experiences. A deep understanding of the expectations within luxury residential communities is essential. Candidates with strong leadership, financial acumen, and the ability to foster meaningful relationships across all levels of a club environment will be well-positioned to make a lasting impact at The Abaco Club and within the Southworth Clubs portfolio.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.