Operations and Quality Specialist 1
CoServ
Date: 18 hours ago
City: Denton, TX
Contract type: Full time

Job Details
Description
Position Summary
The Operations & Quality Specialist 1 oversees several supporting functions. The Operations & Quality Specialist is highly engaged with CCSs, meter automations, field technicians, and management in a prompt, pleasant and courteous manner.
Primary Position Responsibilities
Education and Certifications Required
Description
Position Summary
The Operations & Quality Specialist 1 oversees several supporting functions. The Operations & Quality Specialist is highly engaged with CCSs, meter automations, field technicians, and management in a prompt, pleasant and courteous manner.
Primary Position Responsibilities
- Operations & Quality Specialist 1works several support tasks which include but not limited to the list below. Operations & Quality Specialist 1 will be asked to understand and work at least 2 of these items listed below as business requires.
- Facilitates the fulfillment of “SmartHub Service Orders” for new service, transfer of service, and service disconnection.
- Monitors CCS calls and evaluates from a quality and technical skill perspective.
- Processes pledge payments & pledge reports to the appropriate persons.
- Maintains records by ensuring that documents are completed and filed according to policy and procedures.
- Maintains daily reports and sends to appropriate personnel.
- Abides by department standards.
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
- Attends training & meetings as needed or required.
- Attends safety meetings involving safe office procedures.
- Attends and facilitates call quality calibration sessions with Customer Care leadership.
- Performs other duties and activities as directed.
- None
Education and Certifications Required
- High School Diploma or G.E.D equivalency.
- None
- Minimum one year call center experience.
- Proven performance record in all standards measured.
- Ability to effectively communicate both orally and in writing.
- Knowledge of Excel and Word.
- Ability to use basic office equipment (10-Key, Computer, etc.)
- Must use good grammar.
- Ability to learn effective use of various software applications.
- Ability to multi-task
- None
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to drive occasionally as needed.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching.
- None
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