Full-time Call Center Associate

Pinnacle believes its employees are its most valuable resource.

After paid training, Call Center Associates are rewarded with a generous commission structure + hourly pay. Associates are additionally compensated with medical insurance, dental insurance, vision insurance, paid vacation and sick time, catered lunches, and a casual dress code. We invest in our employee’s futures by providing a 401(k) plan with a match on contributions to support saving for retirement. Pinnacle, with its benefits, has an average length of employment of 9.5-years for its Call Center Associates.

Requirements

• Attitude i.e., have enthusiasm, humility, work ethic, integrity, initiative, passion
• Once a week: Work 10 am to 7 pm
• Once a month: Work a half-day on Friday (8am to 12pm) and the following Saturday (7 am to 11 am)
  
  

Skills

• We hire for attitude and train skill.
  
  

Responsibilities

• Adhere to all federal, state, and local regulations
• Adhere to company policies and procedures
• Follow communication “scripts”
• Manage inbound and a substantial amount of outbound calls
• Locate consumer needs and supply solutions
• Document all conversations in a comprehensible way
• Ensure data integrity
  
  

Benefits

• Commission structure in addition to hourly pay
• Exceptional medical, dental and vision insurance
• Life insurance
• Flexible spending account
• 401K with matching
• Paid time off
• Monthly catered lunch
• Casual dress code
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran's status, sexual orientation, or gender identity.