Director Retention & Growth
Optimum
Date: 15 hours ago
City: Tyler, TX
Contract type: Full time

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Responsible for developing and executing strategies to enhance customer loyalty, reduce churn, and drive revenue growth within the organization. This role requires a deep understanding of customer behavior, market trends, and a proactive approach to identifying opportunities for retention and upsell.
Responsibilities
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Responsible for developing and executing strategies to enhance customer loyalty, reduce churn, and drive revenue growth within the organization. This role requires a deep understanding of customer behavior, market trends, and a proactive approach to identifying opportunities for retention and upsell.
Responsibilities
- Retention Strategy Development and Customer Engagement
- Analyze customer data to identify patterns, trends and factors influencing retention
- Develop and implement comprehensive retention strategies to reduce customer churn
- Collaborate with cross-functional teams to align products/service improvements with customer needs
- Implement customer engagement programs to increase satisfaction and build long-term relationships
- Design and oversee customer feedback mechanisms to gather insights for continuous improvement
- Develop personalized communication strategies to keep customers informed and engaged
- Identify opportunities for upselling and Cross-sell based on customer usage and preferences
- Collaborate with sales and marketing teams to design and implement targeted campaigns
- Monitor and analyze the effectiveness of upselling initiatives, adjusting strategies as needed
- Data Analysis and Reporting
- Utilize data analytics tools to track and report on key performance indicators related to retention and growth
- Provide regular reports and insights to senior management, highlighting successes and areas for improvement
- Customer Segmentation
- Develop and implement customer segmentation strategies to tailor retention and growth initiatives for different customer segments.
- Collaborate with marketing to create targeted messaging and campaigns based on customer profiles.
- Collaboration with Sales and Marketing to align strategies and ensure a unified approach towards customer retention and growth.
- Provide input for the development of marketing materials and sales collateral that promote customer loyalty.
- Continuous Improvement by staying informed about industry trends, competitor activities and emerging technologies impacting customer retention.
- Regularly assess and refine retention and growth strategies based on changing market dynamics.
- Bachelor’s degree in Business, Marketing, or a related field; Master's degree is a plus.
- Proven experience in a similar role, demonstrating success in improving customer retention and driving growth.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Excellent communication and interpersonal skills for collaborating with cross-functional teams.
- Knowledge of customer relationship management (CRM) tools and data analytics platforms.
- Strategic thinker with the ability to balance long-term goals with immediate business needs.
- Results-driven mindset with a focus on achieving key performance indicators and business objectives.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
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