Manager of Extended Services

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world.

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 30 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog friendly office
  
  

Summary

This position is responsible for the development, management, and coordination of the Orientation & Mobility (O&M) program, Teen Summer Camp, and assistive location technology provided through Extended Services.

Essential Duties And Responsibilities

• Manages and maintains effective measurements of service quality, program outcomes, all relevant documentation, as well as team performance including challenges and opportunities as it relates to O&M, Teen Summer Camp, and assistive location technology.
• Participates in the admission process and recommends client acceptance into the Leader Dog programs or makes recommendations for other services based on client needs
• Recruits, mentors, develops, and successfully manages a team to achieve the strategic objectives and the present and future needs of the department.
• Develops and assists with implementation of effective short- and long-term strategic goals and standards for O&M, Teen Summer Camp, and assistive location technology through collaboration with other department managers to ensure an integrated approach for instruction and professional growth amongst the team.
• Collaborate with Director of Guide Dog Services and Director of Client Strategy and Experience to support pilot program initiatives and ensure quality client training and follow up.
• Collaborate with Manager of Outreach and Community Engagement as continuing education provider and maintenance of ACVREP RPPLE.
• Analyzes feedback systems’ results and recommends new approaches, policies and procedures to effect continual improvement in efficiency of department and services performed.
• Manages and trains any employees or contract employees providing services to Leader Dog clients in the extended services area.
• Conducts research into best practices in O&M, Teen Summer Camp, and assistive location technology.
• Leads team members using a performance support process including goal setting, feedback, and development.
• Builds relationships and collaborates with universities to coordinate university practicums and internships.
• Maintains Agency AER Accreditation and Michigan Camp Licensing or equivalent high-level standards recognition and commitment to quality service provision.
• As needed, provides client instruction in vision rehabilitation certified subject areas.
• Develops and maintains department budget.
• Attends professional conferences as needed and provides education on Leader Dog programs and services to the community as well as maintaining effective relations with the professional community.
• Collaborates with the volunteer engagement department to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support and recognition of volunteers working within the department.
• Performs other duties as assigned.