Human Resource Shared Services Director

About The Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, Tailored Living, Premier Garage, AdvantaClean, Kitchen TuneUp, Bath Tuneup, Two Maids, Aussie Pet Mobile, Lightspeed Restoration, and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fits JM Family’s key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth.

A few of the Company’s many Accolades and Awards

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises
  
  
  

Summary

As a strategic and hands-on Human Resources Director, you won't just direct; you'll be a true HR utility player, diving into every facet of HR. You'll manage a team of 2-3 professionals, ensuring excellence in Operating Model, Employee Relations, Benefits, Tech and Automation, Branding, Associate lifecycle, Leader Development, Talent Acquisition, HR Compliance, HR Systems, Employee Engagement, Compensation, Talent Management, Performance Management, and key HR Projects. This role is a fast paced dynamic environment where no two days look the same. This role will have the responsibility of building infrastructure while driving the right change while supporting the HR transformation which is still underway.

Duties And Responsibilities

• The incoming HR Director will play a crucial role in establishing strategic capability within HR that introduces new processes, developing infrastructure, workflows and technology to support the organization.
• Develop and implement shared services strategies, policies and procedures that align with the overall business objectives.
• This is a high-impact role ideal for someone thrives on by building systems, policies, practices, operations and programs. Your main responsibility will be to ensure the HR function runs smoothly by supporting the HR team in developing strong internal operations
• Our culture emphasizes collaboration and accountability. Leaders are expected to be hands-on, lead by example, and adapt as the company scales and matures.
• This role involves implementing actions to enhance systems, practices, and programs while helping HR develop strategic capabilities such as Organizational Effectiveness and Change Management disciplines
• In collaboration with the CHRO, design the annual HR strategy and ensure key deliverables are met, focusing on building a strong service delivery and optimizing key HR foundational operations
• The HR Director will assess, diagnose, and recommend tools and resources that align with business issues or problems. Develop HR KPI disciplines and generate data-driven insights to influence strategic decisions
• Drive and influence people strategy initiatives to enhance organizational maturity in Ways of Working
• Evaluate and develop agile, iterative strategies for implementing strategic project work, opportunities, and recommendations
• Serve as a leader for key deliverables, co-creating frameworks and toolkits around HR capability areas
• Act as the primary point of contact for strategic partnerships, assembling cross-functional teams with HR and business units to achieve objectives; influence and orchestrate resources to achieve desired results
• The HR Director will design the implementation of talent management and workforce planning strategies in partnership with the CHRO.
• Serve as a strategic thought partner and contribute to strategic decisions that will shape the future of HR
• Mentor and guide HR Managers on key initiatives, providing feedback and developmental support
• Demonstrate proven experience working with ambiguity and driving organizational change and transformation while fostering collaboration, transparency, and communication
• Drive process improvements and automation initiatives to increase operational efficiency
  
  
  

Required Skills / Abilities

• Strong written and verbal communication, including active listening
• Critical thinking
• Strong relationship builder
• Ability to influence
• Strong executive presence / EQ
• Consulting and Contracting Skills
• Strategic mindset
• Resourceful, resilient, flexible, and ability to thrive in ambiguity
• Prioritization
• Capability Builder
• Innovative / Entrepreneurial spirit
• Curiosity / inquiry and diagnosis
• Distinctive data analysis and storytelling skills
• Highly collaborative
• Ability to work in a fast paced environment
• Industry, business, and organizational acumen
• Experience with driving transformative growth and change
• Strong knowledge of talent planning, workforce planning, org design, team effectiveness, change management and employment law.
• Proficient in Microsoft Office Suite software applications including Word, Excel, Power Point, SharePoint, and Teams.
  
  
  

Qualifications

• Bachelor's Degree is Required with a concentration in Human Resource, Business, or related field
• Master's Degree in Human Resources or Business is strongly preferred
• Relevant and current HR Certifications (SHRM-SCP, SHRM-CP, SPHR, and or PHR Certification) is preferred
• Demonstrated expertise in building and executing HR plans for rapid growth in turnaround environment
• A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role.
• Strong knowledge of legal and regulatory requirements related to shared services operations
• Minimum of 5 years of experience in shared services operations
  
  
  

Physical & Workplace Requirements:

• Light duty work environment – primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 25 lbs occasionally (e.g., training materials, equipment).
  
  
  

This job description is intended to describe the basic, critical elements of the job. It should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. This job description does not constitute a contract of employment. It may be modified or amended at any time at the employer’s discretion.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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