IT Technician I

TITLE: Information Technology Technician I

REPORTING MANAGER: VP of IT PMO & Service Desk

DIRECT REPORTS: None

FLSA STATUS: Exempt - Salaried

ANDMORE is an omnichannel wholesale market maker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels. The company owns and operates more than 20 million square feet of premium event and showroom space, hosting live events in Atlanta, High Point, N.C., Las Vegas, and New York City. By pairing face-to-face events with always-on digital channels, ANDMORE provides truly omnichannel business platforms for its global customer base.

What You’ll Do

The Information Technology Technician I will serve as the first line of support to approximately 500 ANDMORE employees who work either onsite or remotely. This position is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels

• Triage Incident and Request tickets within Jira Service Management to ensure they receive the appropriate prioritization level
• Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
• Provide technical support, to the best of your ability, for Incidents, and escalate Incidents to more specialized team members of resolving the Incident is beyond the capability of the technician
• Adhere to the SLAs established for Incident responses and Request completions
• Help maintain, distribute, and restock the IT assets that are issued to team members or used around the campuses
• Provides support to the users with everyday general IT support issues
• Install and update Enterprise Edition software on PC’s and Laptops
• Manage Dell, HP, MSI and Apple workstations and HP Printer Inventory
• Assist and coordinate with personnel moves and relocations
• Troubleshoot Ricoh, Sharp and HP Network scanners (hardware and software)
• Demonstrate passion for excellence and impeccability while interacting with clients and business executives, and delivering solutions to meet their needs
• Cross Train with Tier II core duties
• Help maintaining a clean and organize work area (Lab, IDF, Server room and office space)
• Assist Campus Lead with market responsibilities, setup and registration testing to include:
  
  
  

 Fast badge kiosks

 Show and Housing Offices

 Coat Check, Lounges, Market Clubs and Press Rooms

 Registration Printers and Scanners

Qualifications

• Associate or bachelor’s Degree Preferred
• Experienced with Windows 10 and 11 OS, Mac OS, MS Office 365, AD basic skills.
• A+ Certification
• 3-5 years’ experience in similar position
  
  
  

Competencies for Success

• Excellent interpersonal skills—the individual builds relationships with the Technology team members, ANDMORE colleagues at all levels, prospective candidates, and third-party vendors; can work with minimal supervision in a professional, courteous manner while demonstrating diplomacy, tact, and discretion.
• Customer service orientation—the individual has a passion for meeting and exceeding the needs of internal and external customers and will be a strong team player.
• Excellent oral and written communication skills—the individual speaks clearly and persuasively in positive or negative situations, can effectively present information and respond to questions from ANDMORE employees, customers, and the general public.
• Time management—the individual prioritizes and plans multiple work activities to meet deadlines, uses time efficiently and develops realistic action plans.
• Dependability—the individual is self-motivated, consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  
  
  

Why you’ll love working at ANDMORE

Our Team Members are our most critical asset. The foundation for our success is built on teamwork, talent, creativity, hard work, and dedication. Together, we truly have a transformational opportunity to positively impact the industries in which we work. We are pleased to offer a wide array of comprehensive benefit programs and services that you would expect to see at a great company like ANDMORE including competitive medical, dental, vision, EAP, FSA, and 401k Retirement Match to name just a few. There are also a few differentiators like unlimited PTO, paid parental leave, BYOD (cell phone compensation), tuition reimbursement, Workplace Rewards providing discounts to a wide variety of consumer products and services, a “seed” grant of at least $750 annually into your Value HSA Plan, and considerably more!

Diversity creates a healthier atmosphere: ANDMORE is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

About ANDMORE

ANDMORE is an omnichannel wholesale market maker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels.

We are unique in that we own and operate the largest wholesale showroom buildings in the world where retailers and designers come to purchase products for their stores or clients – like a shopping mall for wholesalers. We also recognize that purchasing happens all year long, not just during market weeks, so we provide digital opportunities for buyers and sellers to connect anytime, anywhere as customer needs dictate.

ANDMORE is a Blackstone and Fireside Investments portfolio company. For more information, visit www.ANDMORE.com.