Hampton Inn Houston Galleria Area - Front Desk Agent PM

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Set in the charming Uptown Park district, this hotel near the Galleria in Houston was fully renovated November 2015 and is surrounded by shopping and dining. Travelers can treat clients or their significant other to an exceptional Houston Galleria area hotel stay and explore nearby attractions, including Reliant Park, downtown Houston, Texas Medical Center and George R. Brown Convention Center. Minute Maid Park, Toyota Center, Rice University, Memorial Park, the Houston Arboretum, Museum District and Hermann Park are also nearby. For guests on short weekend getaways or extensive business trips, our spacious hotel near the Galleria in Houston provides a microwave and refrigerator in every room, pull-out sofas, the choice of a walk-in shower or tub/shower combo, 42-inch LCD HDTVs, a spacious work area with complimentary Wifi, and Hampton’s free hot breakfast. Ideal for meetings, our Houston Galleria hotel boardroom accommodates up to 10 people, while the Uptown Park banquet room provides an intimate venue for events of up to 80 seated guests.