Holiday Inn Express & Suites Pittsburgh Airport - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Conveniently located near several major businesses such as Bayer Corporation, Covestro, Industrial Scientific, FedEx Ground, Verizon, Thermo Fisher Scientific, Vesuvious, National Oil Well Vargo, Gordon Food Service, and the US Postal Service We offer a boardroom that can accommodate up to 8 attendees and meeting room with 1,000 sq ft of flexible space that can hold up to 40 people classroom or 50 theater style. With easy access to numerous popular Pittsburgh attractions, our hotel is the perfect place to stay during any Business Trip or family vacation to Pittsburgh, PA. Visitors can enjoy a sports game, concert or special event at Heinz Field, PNC Park, PPG Paints Arena or Key Bank Pavilion, or visit friends at Carnegie Mellonand the University of Pittsburgh. Also located nearby is the Pittsburgh Botanical Garden and Settlers Ridge Park.