Cambria Hotel Anaheim Resort Area - Front Desk Manager OEM

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

KEY SKILLS/RESPONSIBILITIES

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

EDUCATION & EXPERIENCE

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our Hotel The new Cambria Hotel & Suites Anaheim Resort Area offers guests modern, resort-style amenities and an abundance of on-site dining and entertainment options. Stay close to popular attractions while enjoying our 30,000-square-foot water park, multiple swimming pools, an outdoor movie wall, putting green, several fast-casual restaurants and more. Located in the Anaheim Resort District, our upscale hotel offers easy access to the attractions that make this city a magical vacation spot. Disneyland is within walking distance, and the city’s ART shuttle—which offers transportation to the park—is adjacent to the hotel. The Anaheim Convention Center, Honda Center, Angel Stadium and Anaheim GardenWalk are just a few miles away. Contemporary, stylish guest rooms and suites offer little luxuries like Bluetooth-enabled mirrors, plush linens and spacious bathrooms with two showers, including a shower with a tub. When guests choose a premium family suite, they'll also enjoy room amenities like a fully equipped kitchenette, kid-friendly bunk beds and a separate living space with a queen-sized sofa bed. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.