Program Assistant - IMT

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

Program/Department Description

Intensive Mobile Treatment (IMT) is an innovative, creative, trauma-informed mobile practice model designed to provide treatment, rehabilitation and support services to individuals whose needs have not been met by traditional services. IMT participants interact with homeless services, criminal justice, and behavioral health service systems. IMT teams are hired, trained and funded to maximize flexibility and continuity of care for persons who historically have been poorly served.

Community Access’ IMT Teams serve individuals who are street homeless or living between institutional settings and housing. Team members work collaboratively with settings in which the participant is living and use assertive engagement strategies to proactively engage individuals in services. IMT team members share responsibility for the people they serve, helping individuals attain housing and other personal and safety goals that may be of a health, social, work or education nature.

IMT teams are multi-disciplinary and include psychiatry, nursing, social work, peer specialists and other staff members offering rehabilitation, treatment and recovery support services. The team provides expertise in the areas of housing, substance use and harm reduction, criminal justice, peer support and behavioral health recovery. Based on their area of expertise, team members collaborate to deliver comprehensive, integrated and flexible services that are responsive to a participant’s choices, needs and goals. With a small staff to participant ratio, services are brought to the participant and offered in natural settings, 24 hours a day and seven days a week.

Overview

The IMT Program Assistant provides administrative support and manages requests and needs for service by triaging calls and coordinating communication between the team, participants, and collaterals. The Program Assistant facilitates effective team functioning through administrative support to the program’s staff with minimal supervision. The position functions to support the Director and staff in the primary areas of: intake and admission, scheduling, quality assurance, and office management. The Program Assistant is key in completing internal and external monthly reports and ensuring charts and documentation meet the standards and expectations set forth by funders.

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Commitment to person-centered treatment strategies, upholding participants’ rights, and self-determination in service provision.
• Minimum of Associate’s Degree in relevant Behavioral Health field.
• Previous administrative experience, preferably in a behavioral health or human services program setting.
• Exceptional communication skills.
• Excellent diplomacy, poise and social skills applicable to working with participants facing crises and stress.
• Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion.
• Demonstrated experience creating and maintaining efficient administrative and operational systems.
• Knowledge of electronic health records, AWARDS preferred.
• Computer proficiency in Windows operating systems and programs, such as MS Word, Excel, PowerPoint, as well as comfort with learning new electronic systems.
• Ability to use public transportation for execution of assigned tasks.
• Bilingual Spanish-speaking, preferred.
• Must be fingerprinted and cleared by the New York State Justice Center.
• Community Access is dedicated to hiring a workforce that is representative of the populations we serve. BIPOC individuals and persons who identify as having lived experience are strongly encouraged to apply.
  
  

Bilingual candidates are encouraged to apply.

Interested candidates should apply on www.communityaccess.org/jobs .

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health

services. www.communityaccess.org