IT Support Specialist (Contract)

Vaco by Highspring


Date: 11 hours ago
City: Fishers, IN
Salary: $23 - $27 per hour
Contract type: Full time
Vaco Technology is currently looking for a technical support specialist to help guide our client's end-users through an iPad upgrade project. This is a 3 month contract at the client's location on the northeast side of Indianapolis.

Job Duties
  • Instruct client's remote employees on how to switch their Apple iPad device from one MDM System to another over the phone.
  • Client will provide a script for the contractor on how to do this.
  • This will be a very repetitive role through the length of the contract.
  • Provide minimal technical support with the Apple Device
Requirements:
  • A minimum of one year experience in a customer service, help desk, or technical support role is preferred.
  • Must be comfortable instructing someone how to maneuver through the settings of an Apple device over the phone.
  • Must be willing to be on the phone for up to 8 hours per day.
  • Some familiarity with apple products.
  • Good communication skills
  • Basic computer experience
  • Willing to work 100% on-site.
Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

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