Desktop Support Tech Tier II

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Job Description

Optum onsite at John Muir Heath is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop Support team. This individual will be reporting up to the Desktop Support Manager and will be assisting with a hardware refresh across their facilities as well as supporting general ticketing issues. This individual will also be responsible for building out various machines, resolving tickets, fixing computer issues, moving computers, along with general desktop trouble shooting. This individual will be working onsite in a hospital setting and will be communicating with end users to understand their needs.

DAY TO DAY

  Handling ticket queue

Responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

MUST HAVES

  2-4 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience

  1+ year of Windows 10 experience

  Hardware/Software Break fix experience

  Desktop Imaging Experience

  Excellent customer service and communication skills

  Must be able to handle the physical nature of the job (lifting 40 lbs, crawling under desks, clean up, etc.)

  Strong teamwork skills, good time management ability, and proficiency to follow instruction

  Comfortable in hospital environment

  Must pass background check and drug test (marijuana will come back as a fail)

  Personal Transportation may need to travel between Concord and Walnut Creek locations

  Business attire

   Dress code: business casual - no jeans, no t-shirts

Typical outfit: khakis, polo or button down, black or brown shoes PLUSSES

Healthcare or hospital environment experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].