Vice President of Operations, U.S

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

The VP of Operations for the U.S will be instrumental in cultivating a culture of best-in-class operational execution, driving exceptional financial results, and ensuring unparalleled guest satisfaction across our rapidly expanding U.S portfolio.

Reporting directly to the Chief Operating Officer, this highly energetic, approachable, and enthusiastic leader will be responsible for the overall operating performance and cultural development of our U.S properties. This role is pivotal in delivering optimal growth, financial performance, and operational excellence, while fostering productive relationships with key stakeholders, including owners, General Managers, the broader Virgin organization, and essential external industry partners.

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Strategic & Financial Oversight:

• Oversee and optimize the operational and financial performance of all Virgin Hotels properties within the U.S, consistently driving revenue growth, identifying and implementing cost optimization, and ensuring overall profitability.
• Identify strategic financial opportunities through deep analysis of financial statements, macro-economic conditions, and industry standard hospitality reporting.
• Devise creative and innovative solutions for real-time operational challenges and broader market pressures, ensuring adaptability and long-term success.
• Lead and manage complex strategic projects for the COO, spanning internal divisions, external customers, and vendors.

Operational Excellence & Guest Experience:

• Champion and ensure the consistent delivery of Virgin Hotels' signature, excellent guest service, striving for the highest levels of guest satisfaction across the portfolio.
• Continually innovate operational processes to maximize efficiency, productivity, and overall hotel performance.
• Lead the successful integration of new properties and teams into the U.S Virgin Hotels portfolio.

Team Leadership & Mentorship:

• Serve as a dedicated mentor and coach to hotel General Managers, providing expert guidance, diagnostic insights, and support to elevate their operational effectiveness and leadership capabilities.
• Attract, develop, recognize, and promote high-caliber talent, building a robust pipeline of future leaders within the organization.
• Empower and coach operations teams to effectively identify priorities and implement performance improvements.

Partnerships & Communication:

• Act as the central "quarterback" and liaison between hotel owners/asset managers and General Managers, building strong, collaborative relationships and effectively balancing brand demands with owner objectives through strategic communication.
• Influence all levels of the organization through strong presence, keen business acumen, and exceptional presentation and public speaking skills.
• Collaborate closely with peers across all functional corporate divisions (including Sales, Finance, and Revenue) to enhance operations and the consumer experience across the brand.
• Communicate long-term strategic direction and foster team collaboration to achieve shared goals.

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

• Proven ability to significantly improve financial performance (cost control, revenue growth) and elevate guest satisfaction scores.
• Strong analytical and problem-solving skills to diagnose complex operational challenges and devise creative, actionable solutions.
• Exceptional business acumen and the ability to influence stakeholders at all organizational levels.
• Excellent communication, presentation, and public speaking skills, with the ability to articulate vision and persuade diverse audiences.
• A hands-on, "roll up your sleeves" approach, demonstrating a willingness to engage deeply with hotel teams.
• A passion for mentoring and developing talent, with a proven track record of building and leading high-performing teams.

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• A Minimum of 10 years of progressive hotel leadership experience in multi-unit hotel operations within the U.S market, with a proven track record in a luxury or lifestyle brand
• Demonstrated expertise in managing a portfolio of hotels in diverse cities and locations
• A bachelor's degree in hospitality and/or Business Administration is highly preferred
• Willingness to travel as deemed necessary (national & international) – around 20%
• Willingness to work evenings, weekends, and holidays, as needed