Director, Customer Financial Services

Purpose of Role

Customer Financial Services minimizes credit risk and maximizes cash flow.

Key Accountabilities Include

• Build an organizational climate that attracts, engages, and develops team members

• Drive alignment to YCA Sales Plans

• Drive achievement of objectives, goals, and KPIs

• Resolve critical matters that impact credit risk

• Drive a positive stakeholder experience

• Drive compliance with credit policies and procedures

• Ensure minimization of delinquencies and bad debt loses, and supports sales expansion

• Ensure continuity of CFS function with minimum disruption

Primary Responsibilities Include

• Review dealer credit risk assessments and approve recommended exposure

• Oversee accounts receivable portfolio, including monitoring past due/chargeback balances and implementing action plans

• Develop relationships with and manage 3pt partners (WMI, flooring companies), and dealers

• Oversee the Yamaha flooring plan

• Updates internal stakeholders of credit risk exposure and dealer account status

• Provide technical guidance for complex matters and new businesses requirements

Core Functional Competencies

• Business Environment: Ability to highlight the connection between organizational strategy and projects

• Business Foresight: Deliver insight and recommendations based on analytic models and reports to drive competitive advantage, optimized costs, and lower risks

• Performance Measurement: Applies analytics to measure risks and returns

• Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction

• Reporting: Generate appropriate reports to meet information requests and/or needs

• Risk Management – Credit/Finance: Ability to assess the likelihood of an adverse event effecting the financial health of YCA and minimizing potential impacts

• Relationship Building and Management (CFS): Quickly connect with sales and marketing partners and maintain relationships

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)

• Customer Focus

• Instills Trust

• Strategic Mindset

• Drives Engagement

• Cultivates Innovation

• Drives Vision and Purpose

Qualifications

Ideal

• Budget management

• Demonstrated and progressive success with credit & collections

• Demonstrated success working in a highly matrixed organization

• Demonstrated success networking with key competitors

• Progressive success and progression in customer financial services, management consulting/investment banking/private equity or on the job credit / collections experience

• Belongs to a credit trade association

Preferred

• 10+ years progressive success customer financial services, management consulting/investment banking/private equity or on the job credit/collection experience

• Bachelor’s degree in accounting, finance or related field

• People management

Here’s What We’ll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Gym and wellness reimbursement program
• Tobacco cessation reward program
• Free concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• Range for this role is $96,801.63 - $160,000 + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.