Information Technology Specialist

About The Role

The Information Technology Specialist plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure. This position is responsible for maintaining and enhancing computer systems, networks, and security protocols to support business operations effectively. The specialist will troubleshoot and resolve hardware and software issues, ensuring minimal downtime and optimal performance. Additionally, they will implement and monitor security measures to protect sensitive information and maintain compliance with industry standards. Ultimately, the goal of this role is to provide reliable technology solutions that empower employees and drive organizational success.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in system administration and network management.
• Strong knowledge of computer hardware, repair, and security practices.
  
  

Preferred Qualifications

• Certifications such as CompTIA Security+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Administrator Associate.
• Experience with Microsoft Exchange and video conferencing technologies.
• Familiarity with information assurance principles and practices.
  
  

Responsibilities

• Install, configure, and maintain computer hardware and software systems.
• Monitor and manage network performance, ensuring reliable connectivity and security.
• Provide technical support and troubleshooting for end-users, addressing issues related to hardware, software, and network access.
• Implement and enforce security protocols to safeguard organizational data and systems.
• Manage video conferencing systems and ensure seamless communication across teams.
  
  

Skills

The required skills in computer hardware and repair are essential for diagnosing and fixing technical issues that arise in daily operations. System and network administration skills are utilized to ensure that all systems are running efficiently and securely, allowing employees to perform their tasks without interruption. Knowledge of computer security is critical for implementing protective measures against potential threats, safeguarding sensitive data. Proficiency in video conferencing technologies enhances communication and collaboration among teams, especially in a remote work environment. Additionally, familiarity with Microsoft Exchange supports effective email management and communication within the organization.