Fairfield Inn & Suites Colorado Springs Air Force Academy - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located off of I-25, our Marriott hotel is near the Air Force Academy as well as shopping of the Chapel Hills Mall. Guests find themselves a quick drive from many outdoor attractions including Garden of the Gods, Pikes Peak, and Cave of the Winds. Also, the take time to visit the entertaining Cheyenne Mountain Zoo. Business travelers will also enjoy our close location to many Colorado Springs restaurants and businesses, Lockheed Martin, Oracle and Penrose Hospital. Never be far from the events at Colorado Springs World Arena or sporting events at the University of Colorado Colorado Springs and Colorado College. When staying at our hotel in Colorado Springs, guests will enjoy the modern amenities we offer including free WiFi to keep them connected and free breakfast with hot and healthy options. Our hotel also offers a 24-hour business center and indoor pool for guests to unwind in.