Parts Counter

Summary:

Sells parts to all customers, over the counter, through the shop, or on the phone.

Essential Duties:

? Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

? Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

? Answers phone calls, providing price quotes and other information.

? Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

? Provides high level of service to internal and external customers.

? Pulls and fills orders from stock.

? Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

? Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

? Notifies the service advisor and the customer when special ordered parts have been received.

? Notifies the body shop when all parts have arrived and when they will be delivered.

? Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

? Follows up on back-ordered parts.

? Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

? Replenishes assigned inventory daily.

? Assists outside sales representatives with their orders.

? Makes sure all internal requests for parts are billed on service repair order.

? Receives payment from retail customers or obtains credit authorization.

? Ensures that all charge sales are signed by the customer.

? Ensures that all customers receive their copy of the invoice.

? Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

? Keeps orderly records of all repair orders, invoices, insurance estimates, and

special order parts.

? Sets up orders for daily shipment, delivery, or pick-up.

? Solicits assigned accounts by phone.

? Keeps front and rear counter areas clean and uncluttered.

? Cleans computer terminals and printers daily.

? Participates in all training programs that are made available.

? Keeps current on new products and product updates.

? Participates with the parts manager in maintaining a lost sales tracking program.

Marginal Duties:

? Maintains professional appearance

? Other duties may be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

? Classes for certification and growth in job will be required.

Skills and Abilities:

? Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

? Ability to speak effectively before groups of customers or employees of organization.

? Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

? Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

? Valid driver’s license

Physical Demands:

? Must be able to lift and/or push 60 lbs on occasion.

Work Environment:

? Office setting.

? Noise level moderate.