Administrative Support Staff

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you're detail-oriented, friendly, and motivated to support your community, consider joining BHN as a CBHC Administrative Support Staff member and help ensure a positive experience for individuals accessing care.

What You’ll Do:

As a CBHC Administrative Support Staff member, you will be the first point of contact for individuals accessing BHN’s behavioral health services. In this role, you’ll provide essential support to clinical staff, ensure the accuracy of administrative processes, and help create a welcoming environment for individuals and families receiving care. You will be primarily located out of Springfield but will float to Westfield and Agawam locations as well.

Key Responsibilities:

• Greet and direct individuals in a professional and compassionate manner

• Answer phones, manage voicemail, and handle inquiries efficiently

• Verify and update insurance, contact information, and payment details

• Notify clinicians and providers of individual arrivals per clinic protocol

• Maintain a clean and organized waiting area and office space

• Organize provider schedules, appointments, cancellations, and reminders

• Process intake referrals and respond to release of information requests

• Sort and distribute mail, scan and file documents, and assist with paperwork

What We Offer:

• Purpose-Driven Work: Support care access for individuals and families across Western MA

• Collaborative Environment: Work alongside clinical and administrative professionals in a fast-paced setting

• Career Growth: Opportunities for advancement and cross-training within a large health network

• Inclusive Culture: BHN is committed to equity, diversity, and inclusion at every level

Who You Are:

• High School Diploma or GED (required)

• At least 6 months of office or administrative experience (preferred)

• Strong verbal and written communication skills

• Basic computer proficiency; familiarity with office equipment

• Bilingual English/Spanish abilities (preferred but not required)

We Hire for Purpose!

Since 1938, Behavioral Health Network has been dedicated to providing high-quality, affordable, and culturally responsive behavioral health care across Western Massachusetts. Joining BHN means being part of a team that values compassion, respect, empowerment, and continuous growth—with recognition from The Boston Globe and certification as a Great Place to Work.

How to Apply:

If you’re ready to make a difference by helping people access the care they need, we’d love to hear from you. Click 'Apply for Job' below or visit www.bhnworks.org to apply.