Field-based Behavioral Health Case Manager - Columbia, MO

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

As a Case Manager in the United Healthcare at Home program provides social work services to members in home setting. The Case Manager provides intervention, assessment, and consultation of social, functional, and behavioral health issues affecting chronically ill and high-risk patients in a variety of environments, primarily the home setting. The Case Manager works in collaboration with a multidisciplinary team to identify and access services to close care gaps and improve quality of life of OAH members. They help to manage health problems and coordinate health care services for the patients in accordance with State and Federal rules and regulations.

This includes (but is not limited to) assessment, development, and implementation of plan of care, and ongoing evaluation of patient status and response to the plan of care. Ongoing care and management of members is conducted in collaboration with other care team members.

***This is a field-based position covering the greater Columbia, MO area. You will be in the field approximately 75% of the time going into members’ homes. You will be working from home when not in the field.***

Primary Responsibilities:

• Make patient assessments in home setting or as per business guidelines identifying appropriate resources for member’s needs
• Develop and review care plans in collaboration with interdisciplinary care team
• Assist in coordinating community resources based on knowledge of member’s available benefits
• Support with members who have complex medical needs and may have communication barriers
• Build relationships and work with a variety of populations within the community
• Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master’s Degree in Social Work
• Active, unrestricted Social Work License in the state of Missouri (LMSW or LCSW)
• 2+ years of experience in long-term care, home health, hospice, public health, or assisted living
• 1+ years of clinical and case management experience
• Experience working with MS Word, Excel, and Outlook
• Demonstrated ability to keep all company sensitive documents secure (if applicable)
• Dedicated work area established that is separated from other living areas and provides information privacy
• Willing or ability to work Monday-Friday any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reliable transportation and the ability to travel (up to 75%) within the service delivery area

Preferred Qualifications:

• Experience with electronic charting
• Experience with arranging community resources
• Field-based work experience
• Experience working with complex family systems and dynamics
• Experience in Crisis Intervention
• Experience working in Duals (DSNP) Chronic (CSNP) and/or Medicaid environment
• Knowledge of both Medical and Behavioral Health Diagnosis and terminology
• Knowledge of symptom identification and intervention, associated with Behavioral Health and Substance Use disorders
• Knowledge of APS reporting processes
• Knowledge of resources to address SDOH
• Understanding of health disparities among various membership, based on their race or ethnicity; religion; socioeconomic status; sexual orientation; gender, gender identity; age; mental health; cognitive, sensory, or physical disability; geographic location or other characteristics historically linked to discrimination and exclusion.
• Proven background in managing populations with complex medical or behavioral needs
• Proven excellent written and verbal communication and relationship building skills
• Proven planning and organizational skills
• Proven ability to work independently as well as a member of a team

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.