Inside Sales / Receptionist
Lolli & Pops
Date: 1 day ago
City: Denver, CO
Contract type: Full time
Description
About Us
Lolli&Pops and Hammonds Candies are coming together to create a powerhouse in the premium confectionery space. With a rich heritage and commitment to quality, our brands deliver exceptional sweet experiences to customers nationwide. As we unite our teams, we're seeking a talented Social Media Specialist to elevate our online presence and engage with our passionate community of candy lovers.
Position Overview
The Sales Receptionist position answers a multi-line telephone system, calls current and prospective customers for orders/reorders, and greets visitors in a timely, pleasant, and professional manner. The Sales Receptionist is responsible for ensuring a positive guest experience at the first point of contact and for directing customers and vendors to the appropriate representative or department.
Primary Responsibilities
Please submit your resume
Lolli&Pops and Hammonds Candies are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic
About Us
Lolli&Pops and Hammonds Candies are coming together to create a powerhouse in the premium confectionery space. With a rich heritage and commitment to quality, our brands deliver exceptional sweet experiences to customers nationwide. As we unite our teams, we're seeking a talented Social Media Specialist to elevate our online presence and engage with our passionate community of candy lovers.
Position Overview
The Sales Receptionist position answers a multi-line telephone system, calls current and prospective customers for orders/reorders, and greets visitors in a timely, pleasant, and professional manner. The Sales Receptionist is responsible for ensuring a positive guest experience at the first point of contact and for directing customers and vendors to the appropriate representative or department.
Primary Responsibilities
- Greet visitors, determine their needs, and contact the appropriate department for visitor escort.
- Operate a multi-line phone, including answering all incoming calls in a prompt, polite, professional manner, and transfer calls to the appropriate person or department quickly.
- Minimize the time callers are on hold and check back with them frequently to ensure they wish to continue holding.
- Take detailed messages when calls cannot be completed; including caller’s name, telephone number, time of call, and information requested, and deliver to the appropriate party in a timely manner.
- Follow-up on leads for wholesale business using the company CRM system (ACT).
- Call current customers for reorders and record calls in CRM.
- Accurately enter received orders into the ordering processing system (Sage).
- Assist walk-in job applicants with completing applications on a tablet and answering basic questions, seeking HR assistance when needed.
- Scan and save documents to the company server for A/P (always) and A/R (in the busy season), with miscellaneous scanning for management when needed.
- Stuff A/R invoices and A/P checks into envelopes and add postage for mailing.
- Open and distribute mail.
- Perform work in Excel as needed to assist Finance with projects.
- Help prepare pick tickets for shipping (stapling the 2 copies together, sorting Ship With Invoice ones first, etc.).
- Develop a full working knowledge of the company's business to respond to callers with general inquiries.
- Answer questions that come through the company's website chat function.
- Oversee the visitor sign-in and security process.
- Maintain the conference room reservation schedule.
- Maintain a professional personal appearance.
- Complete required training assigned through the company training process.
- Adhere to a consistent and reliable work schedule.
- Demonstrate ethical business practices and integrity in all interactions to uphold Hammond's brand.
- Effectively perform duties and responsibilities in a safe manner.
- Perform other duties as assigned.
- High school diploma or equivalent required; Associate's degree preferred.
- Bilingual (English and Spanish)
- Previous experience in a receptionist or customer service role required (minimum 2 years).
- Proficiency with multi-line phone systems.
- Strong communication and interpersonal skills.
- Ability to handle a fast-paced environment and prioritize tasks.
- Experience with CRM systems and order processing systems, preferably ACT and Sage.
- Basic computer skills, including proficiency with Microsoft Office Suite.
- Ability to maintain a professional appearance and demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Reliable and punctual with a strong work ethic.
- Willingness to complete required training and adhere to company policies.
- Competitive benefits package including health, dental, and vision insurance
- Sweet perks (including product discounts!)
- Collaborative and creative work environment
- Career growth potential within our inside sales team
- 5735 Washington Street, Denver, CO 80216
- Hours 8:30 am – 5:00pm
Please submit your resume
Lolli&Pops and Hammonds Candies are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic
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