Field Support Team Member (Open to Remote)

The Field Support Team Member plays a critical role in showcasing, supporting, and stress-testing OKSI’s advanced technologies in real-world conditions. This hands-on position supports field demonstrations, engineering test events, and customer engagements—acting as a technical bridge between internal teams and end-users during deployments.

Job Duties

• Demo & Field Support: Assist with setup, operation, and teardown of field demonstrations and product evaluations.
• System Readiness: Conduct pre-deployment checks and ensure field kits and equipment are properly configured and operational.
• Test Execution: Support live field testing by operating systems, collecting data, and validating performance against expectations.
• Troubleshooting: Provide on-site technical support and perform basic system troubleshooting during field operations.
• Customer Engagement: Interface directly with customers, gather user feedback, and serve as a field representative for internal engineering teams.
• Reporting & Feedback: Document field issues, user observations, and performance outcomes; report findings to product and engineering teams.
• Technical Collaboration: Contribute to ongoing system improvements through hands-on feedback and collaboration with cross-functional teams.
  
  

In-office (Los Angeles) or remote work (United States) available (position dependent)