Public Web Lead Product Manager

OneMain is the largest non-bank lender in the United States.

One of our critical and highly visible initiatives is building and scaling industry-leading lending omni-channel applications and experiences for our customers.

Our product team works on the forefront of these initiatives, guiding teams and processes to create new experiences for our customers across a wide variety of digital platforms, experiences, and channels. We collaborate in a customer-centric environment where decisions impact effective and responsible platform design and functionality, making our products better for millions of customers. If you’re passionate about product development, driven to deeply understand customer needs and how to align a team to meet those needs, we want to hear from you. This is an opportunity to build valuable and engaging consumer experiences that will reach millions of customers.

As the Public Web Lead Product Manager for OneMain Financial, you will contribute to a product team driving the vision, roadmap, services and infrastructure that powers OMF’s communications platform for external messaging to Prospects and Customers. Partnering closely with Marketing and Business Operations teams, you will manage a portfolio of product enhancements, focused on SMS and Chat technologies and enhancements. Management of this portfolio include the documentation of campaign backlogs, technical requirement submissions, and routines which drive a quarterly planning effort for all Public Web initiatives. Key channels the Lead Product Manager will focus on Customer Contact, Help Center, and Mult-Product development efforts within the Public Web channel.

You Will:

• Work with development teams, business teams, and external partners as you develop and communicate shared vision across the company by building consensus on priorities leading to product execution.

• Intimately learn and understand the technical details of our Prospect and Customer communications capabilities and systems to become not only an expert in them, but also understand the underlying data sources and how product and data science teams use them to build on our growth and risk goals.

• Lead all ongoing and quarterly roadmap planning based on the annual plan. Manage the prioritization process to ensure we are supporting our customer, product and data science teams' need to build and iterate quickly.

• Establish and document clear requirements, most of which will be influenced by the needs of the product teams, for the underwriting team's prioritized plans.

• Oversee the success of the team's projects - manage project timelines, achieve outcomes with your engineering and data science partners. You will also work with vendors for data integrations and ongoing maintenance of data sources.

• Provide and consume detailed, data-driven analysis to support effective decisions that impact our use of marketing technology and customer communications

• Owner of several significant portions of our marketing technology backlog, enabling effective, timely, personalized communications with customers and prospects.

• Communicate with external stakeholders regularly to unblock, communicate, and translate feedback bidirectionally about the progress

• Understand OneMain’s strategic and competitive position and deliver products that drive the business forward, balancing both short- and long-term goals

Qualifications:

• 5+ year(s) of experience and at least 2-3 of that as a product manager - preference for Product Managers with past communications experience, within email, SMS text, Chat, Contact Center, and Push channels.

• Collaboration - this is a cross-functional role and you need to be aligned with your marketing and communication partners as architectural and prioritization decisions are made. You understand the needs of different teams, drive clarity in decision making, and can tailor your communications

• Strong interest in technical challenges, including a desire to poke around in the code for your learning, and working on a broader platform team that is building tools and services for our customers

• Experience in lending or financial services / technology

This role is Hybrid. You should be located within a commutable distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore MD, Charlotte NC, Evansville IN, or Irving/Fort Worth TX.

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

Benefits

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents

• Up to 4% matching 401(k)

• Tuition reimbursement

• Continuing education

• Bonus eligibility

• Paid time off

• Paid volunteer time