Outpatient Scheduling Specialist - Remote Potential
Lee Health
Date: 1 day ago
City: Fort Myers, FL
Salary:
$16.49
-
$20.16
per hour
Contract type: Full time
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Outpatient Scheduling (OPS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour
Summary
Join Our Team as an Outpatient Scheduling Specialist!
Are you passionate about helping others and thrive in a fast-paced scheduling environment? We are currently seeking a dedicated and enthusiastic Outpatient Scheduling Specialist to join our team!
Position Details
Interested?
Apply today! Be sure to include your most up-to-date resume with clear employment dates.
We look forward to hearing from you!
We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/or1 YearCustomer ServiceRequired
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
Other Requirements
Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.
US:FL:Fort Myers
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Outpatient Scheduling (OPS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour
Other Requirements
Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.
US:FL:Fort Myers
Department: Outpatient Scheduling (OPS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour
Summary
Join Our Team as an Outpatient Scheduling Specialist!
Are you passionate about helping others and thrive in a fast-paced scheduling environment? We are currently seeking a dedicated and enthusiastic Outpatient Scheduling Specialist to join our team!
Position Details
- Schedule: Monday through Friday, 8:00 AM to 4:30 PM
- Location: On-site for a minimum of 90 days, with the opportunity to transition to remote work based on performance and departmental standards
Interested?
Apply today! Be sure to include your most up-to-date resume with clear employment dates.
We look forward to hearing from you!
We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/or1 YearCustomer ServiceRequired
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
Other Requirements
Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.
US:FL:Fort Myers
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: Outpatient Scheduling (OPS)
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour
Other Requirements
Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.
US:FL:Fort Myers
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