Patient Communications Coordinator

Job Type

Full-time

Description

Position Summary:

The Patient Communications Coordinator is a dedicated administrative professional responsible for managing and responding to patient and client inquiries via phone and email. Working from the Roseville office, you will support both our Roseville and Chico clinics by serving as a primary point of contact for incoming communication. This role is vital to enhancing the overall patient and client experience by ensuring timely, accurate, and compassionate responses to inquiries and requests.

This position requires excellent verbal and written communication skills, a patient-centered mindset, and strong attention to detail. You will use electronic medical record (EMR) and project management systems to track, document, and relay information while collaborating closely with internal teams. Confidentiality, professionalism, and a passion for customer service are essential.

Essential Job Duties

• Answer and triage incoming phone calls for multiple clinics; respond to inquiries or route as appropriate.
• Monitor clinic email inboxes; respond to routine messages and escalate more complex inquiries.
• Follow up on voicemails and email threads to ensure timely resolution.
• Provide accurate information about services, appointments, results, and processes.
• Coordinate and schedule patient appointments as needed.
• Update EMR and communication logs with all correspondence and case updates.
• Serve as a communication bridge between patients, clients, and healthcare providers.
• Ensure interactions are handled professionally and in a manner that maintains patient privacy and confidentiality.
• Support ongoing improvement in patient satisfaction by facilitating timely, clear, and courteous communication.
• Adapt communication style to meet diverse patient needs, ensuring accessibility and comfort.
• Occasionally assist with backup or support of clinical services, as appropriate to experience and credentials.
• Perform other administrative duties as assigned.
  
  

Requirements

Required Licenses and Certifications:

• None required.
• Preferred: Current Medical Assistant Certification or X-ray Technician License. This position may occasionally be called upon to support or back up clinical services.
  
  

Education, Skills, And Qualifications

• High School Diploma, GED, or suitable equivalent required.
• College degree in Healthcare Administration or related field preferred.
• Prior experience in a healthcare or occupational health setting preferred.
• Familiarity with EMRs and healthcare communication workflows.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent customer service orientation with a professional and empathetic demeanor.
• Proficient in Microsoft Office Suite and healthcare software.
• Ability to manage sensitive information with discretion and uphold strict confidentiality.
• Skilled at multitasking, prioritizing, and working both independently and collaboratively.
  
  

Physical Demands

This position is primarily sedentary and requires the ability to:

• Sit for extended periods using a computer and telephone.
• Occasionally stand, walk, bend, and reach to retrieve or file documents.
• Perform repetitive tasks such as typing or mouse use.
• Occasionally lift and carry objects up to 15 pounds.
• Maintain visual acuity to review records and input accurate data.
• Communicate clearly by telephone and email.
  
  

Salary Description

$23-$25/hour