Residence Inn Amarillo - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The pet friendly Residence Inn Amarillo hotel is located in Amarillo, TX, just minutes from the area’s major businesses and attractions. Nearby businesses include BSA Hospital, Bell Helicopter, Pantex, and many more. For those looking for the fun side of Amarillo, check out the shopping options at nearby Westgate Mall, sniff the flowers at the beautiful Amarillo Botanical Gardens, or take a short drive to Palo Duro Canyon. We're also nearby Route 66 and Cadillac Ranch. We know exactly what guests need to maintain their daily routine, get their work done, and still feel at home when on the road. This is why we offer spacious suites with fully equipped kitchens with separate dining, sleeping and living areas with free Wi-Fi throughout our hotel. Breakfast is on us each morning with our complimentary breakfast buffet, plus guests can join us for our Residence Inn Mix every Monday-Wednesday evenings.