Secretary

Do you love sports, enjoy serving your community, and take pride in keeping things organized and running smoothly behind the scenes? The City of Rockville seeks a detail-oriented team player to provide essential administrative support for its dynamic Recreation and Parks Department. This role perfectly balances administrative coordination, customer service, and behind-the-scenes logistics support for Rockville's youth and adult sports leagues, community events, and registration operations. If you're tech-savvy, detail-oriented, and energized by teamwork, this is your opportunity!

Bring your energy, skills, and love for community to Rockville. Help us shape positive experiences for thousands of residents each year-and grow your career in public service.

Key Responsibilities

• Serve as the primary point of contact for residents, coaches, vendors, and internal staff, delivering accurate information and a friendly, responsive experience.
• Coordinate program logistics, including athletic field scheduling, team rosters, and league documentation.
• Manage the online registration system by inputting activities, maintaining accurate participant data, and ensuring up-to-date program information.
• Create and coordinate promotional materials-including flyers, digital graphics, and registration content-using standard design tools and templates or collaborating with a graphic designer.
• Update and maintain webpages for sports and other programs on the City website.
• Assist with bookkeeping tasks, including managing the general ledger system and processing refunds.
• Track and process payments using the City's financial system, issue customer refunds and transfers, and generate routine financial reports.
• Request and manage quotes for equipment, supplies, and uniforms in accordance with City purchasing protocols.
• Support team operations including correspondence, meeting scheduling, recordkeeping, and internal communication.
  
  

Education

• High School Diploma or GED required.
  
  

Experience

• At least two (2) years of administrative support or customer service experience. Experience with recreation programs or sports leagues is a plus.
  
  

Preferred

• Experience with recreation software systems (e.g., ActiveNet, CivicRec)
• Exceptional customer service and interpersonal communication skills.
• Excellent organizational and multitasking abilities; thrives with multiple deadlines.
• Proficient in Microsoft Office Suite, data entry, and basic spreadsheet creation.
• Able to work independently and collaboratively in a high-volume office environment.
• Understands and follows established departmental procedures and City protocols.
• Capable of handling confidential information with discretion and professionalism.