Technical Support Engineer

Mirion


Date: 21 hours ago
City: Meriden, CT
Contract type: Full time
Job Details

Description

Mirion Technologies is seeking a highly motivated Technical Support Engineer who provides technical assistance through phone and email support.

Essential Duties

  • Provide general support for the legacy Mirion product line, including hardware, software and application products.
  • Report design, reliability, and maintenance problems to engineering.
  • Utilize ServiceMax and standard database platforms to ensure all issues and resolutions are properly documented.

Additional Duties

  • Provide on-site support in emergency cases.
  • Provide internal support to other teams in meeting objectives/goals when required.

Essential Requirements

  • Technical acumen. Preferably Electronics, Mechanical or Science/Physics background.
  • Very good verbal communication skills.
  • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
  • Experienced in the use of Microsoft Office tools.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to complex problems.
  • Must have a valid driver’s license.

Preferred Skills

  • Knowledge and proficiency of Mirion Germanium Detector product line.
  • Experience using Mirion software tools, interfacing and diagnostic programs.
  • Nuclear Physics and Radiation Principles knowledge and experience.
  • Complex system troubleshooting to resolution at modular and/or component level.

Experience And Educational Requirements

  • 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
  • A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.

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