Manager Quality Engineering

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

TITLE: Manager Quality Engineering

DEPARTMENT: Product Engineering-Quality Engineering

LOCATION: New York or Fairfield, Connecticut

REPORTING TO: Senior Director Quality Engineering

ROLE TYPE: Hybrid, Full time

Overview of the Team

The Quality Engineering team is a critical part of IPCs product delivery lifecycle. We are a passionate group of engineers focused on ensuring the reliability, performance, and security of our SaaS platform. Our team partners closely with Product, Engineering, and DevOps to design comprehensive test strategies, build robust automation frameworks, and implement best-in-class quality practices. We believe in shifting quality left, enabling continuous delivery, and driving a culture of quality across the organization. As we scale, we are committed to innovation, continuous improvement, and delivering exceptional customer experiences through high-quality software.

Role Overview

As the Manager of Quality Engineering, you will be responsible for the strategic planning, design and implementation of the QE plan for upcoming releases. In this leadership role, you will lead a team of quality engineers, collaborate cross-functionally with infrastructure, operations, development and product management teams to ensure the delivery of robust, scalable, and high-quality IPC software products. You will drive quality across the entire software development lifecycle. This role is both strategic and hands-on, with a strong focus on functional tests and continuous improvement.

How You Will Make an Impact

As the Manager of Quality Engineering, you will play a pivotal role in shaping the quality culture at IPC. You’ll lead the evolution of our testing strategy to support our rapidly growing SaaS platform. Your leadership will directly influence the speed and reliability of our software releases, ensuring that our customers consistently receive a seamless and high-quality product experience. By mentoring your team, optimizing processes, and collaborating cross-functionally, you’ll help build a quality-first mindset across the organization—enabling us to innovate faster, reduce risk, and deliver with confidence.

Essential Skills and Experience to be Successful in the Role:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 8+ years of experience in quality engineering, with at least 2 years in a leadership or management role.
• Ability to lead, mentor, and inspire a team of manual testers. Skilled at assigning priorities, tracking progress and developing individual members ‘strengths.
• Proven ability to define test strategies, create comprehensive test plans, and manage test execution for complex, cross functional software systems.
• Deep understanding of manual testing methodologies, test case design, exploratory testing, user acceptance and boundary testing.
• Strong skills identifying, documenting, tracking defects and collaborating with development teams to ensure issues are well documented and verified once resolved.
• Keen focus on usability, user experience, and customer value.
• Excellent written and verbal communication skills to clearly report defects, status, and risks. Works effectively with developers, product managers and business analysts.
• Passion for improving QA processes, test case efficiency, and reporting practices. Promotes consistency, traceability, and accountability in test documentation.
• Experience in a SaaS environment with Agile/Scrum development methodologies.
• Comfortable operating in Agile/Scrum and Hybrid environments. Experience in PI planning, sprint planning, backlog grooming, and participating in retrospectives.
• Strong knowledge of software testing (unit, integration, UI, performance, security).
• Familiarity with tools such as Zephyr, TestRail, Xray, Jira, Confluence, and defect-tracking systems. Able to design maintain structured test case repository.
• Proven ability to manage multiple priorities and deliver high-quality results.
  
  

Desired Skills and Experience:

• Partner with engineering and product teams to ensure requirements are clear, testable, and met with high quality.
• Monitor and report on key quality metrics and continuously identify opportunities for improvement.
• Own the roadmap for QA tools, frameworks, and infrastructure.
• Ensure compliance with security, privacy, and regulatory standards as applicable.
• Strong expertise with telecom protocols such as SIP, RTP.
• Hands on knowledge on VoIP platforms, soft switches, PBX systems.
• Familiarity with cloud-native telecom architectures. (Kubernetes-based microservices, AWS, Azure, Docker)
• Familiarity with Infrastructure as Code (IaC) and workflow automation tools (e.g.; Terraform, Ansible)
• Experience with CI/CD pipeline solutions (e.g.; Jenkins, GitHub)
• Experience with web service integration protocols and version control (e.g.; GIT)
• Experience with real-time monitoring and alerting (e.g.; Prometheus, ELK Stack, Elasticsearch, Logstash).
• Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more.
• Ability to work effectively in a fast-paced, iterative development environment.
• Dynamic and able to work effectively in a team environment.
  
  

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

• Competitive Base Salaries
• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage
• 401(k) plan with matching contributions
• Flexible PTO plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Pet Insurance
• ID Theft insurance
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Employee Referral Scheme
  
  

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.