Senior Director of Communications

What We Offer 

• The initial compensation for this position ranges from $160,374.38 to $197,240.38 annually.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   

Benefits We Offer   

• Benefits eligibility starts on day ONE!   
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!    
• Employer Paid Long-Term Disability & Basic Life Insurance 
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status) 
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

JOB SUMMARY

Monday through Friday, 8am to 5 pm

The Senior Director of Communications develops and implements communication strategies to advance internal and external stakeholder engagement and align with Pacific Clinics' vision, business strategy and culture, and drive employees' understanding and engagement on priorities and key initiatives. In addition, in partnership with the Chief Communications Officer (CCO), this role will work with all forms of media, including press releases and digital campaigns, print materials, social media, audio and video and more. The ideal candidate will have experience managing proactive and reactive communications efforts, as well as a passion for storytelling.

RESPONSIBILITIES AND DUTIES

• Supports Chief Communications Officer on executive leadership activities and serves as lead when Chief is unavailable.
• Supervises, manages, trains, leads, and evaluates communications roles, including directors, associate directors and managers and communications programs that support agency objectives and continuity.
• Oversee all of communications and develops strategic communications planning, content development and execution across a range of communications channels and platforms.
• Continuously assesses and refines communication strategies based on feedback, outcomes, and industry trends.
• Implements new communications tactics and creates innovative ways to share information with various audiences.
• Develops and oversees internal and external communications ensuring brand, theme, and message consistency.
• Directs and manages internal and external communications development and editorial calendar for the agency's intranet to ensure that content is up to date and effectively showcases organizational priorities.
• Build relationships between the agency and journalists to discover, curate, and share compelling stories about our company, our services, our technology, and our people.
• Participates in crisis communication preparedness activities and supports the CCO in this capacity.
• Measures and reports on the effectiveness of communication programs and initiatives and uses data to inform future strategy.
• Seeks opportunities to enhance the reputation of the organization's brand and coordinate with media as appropriate. Respond to press inquiries promptly and professionally, working with the CCO, as appropriate. Serves as the lead on public relations when CCO is unavailable.
• Collaborates and develop marketing strategies with Director of Marketing.
• Manages review/revision/approval processes to ensure achievement of communications and business goals/objectives for brand and narrative consistency.
• Stays abreast of emerging trends in communication technologies and tools to enhance the organization's communication capabilities and reach.
• Supports and coordinate employee communications across internal departments.
• Contributes to the department’s budget process.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division, including informing HR of employee leaves of absence, work-related injuries, and employee incidents.
• Reports to work on time and maintains reliable and regular attendance.
• Models' Pacific clinics' approach, mission and core values in all communication and correspondence.
• Communicates effectively and competently with a diverse client population and promotes favorable interaction with managers, co-workers, and others.
• Performs other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES

• Practices self-care and remains aware that others may be contending with stress and treats others with grace.
• Performs other responsibilities, as assigned, to support department/business needs.

JOB SPECIFIC COMPETENCIES

• Communication
• Contributes To Team Performance
• Managing Multiple Priorities
• Supervision and Accountability

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATIONAND/OR EXPERIENCE

• BA in communications, journalism, or a related field. MA and/or APR.
• 10+ years of demonstrated, progressive experience in public/ media relations and corporate or communications.
• Current and active press relationships in a major media market in California desired; experience in pitching stories to news media.
• Knowledge and experience utilizing Constant Contact, Sprout Social, Google Analytics and Cision, Knowledge of Adobe Creative Suite and Monday a plus.
• Proficiency with MS Office suite.
• Exceptional writing and editing skills, meticulous attention to detail, especially under tight deadlines.
• Notable experience working directly with executive leadership.
• Strong interpersonal and analytical skills.
• Flexibility to attend evening and/or weekend meetings or events.
• Excellent verbal and written skills, with excellent grammar.

• Must possess a valid CA driver's license and insurance with two years’ experience and maintain an insurable driving record under the agency’s liability policy.

• Bilingual English/Spanish (verbal and written).
• Proficiency in web content management systems (WordPress preferred). 
• Use of Monday.com, Cision, Canto or related software systems a plus.

OTHER REQUIREMENTS

• Working knowledge of applicable federal, state, county, and local policies, procedures, rules, and regulations.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LEVEL OF CONTACT WITH CHILDREN

  May/will have supervised contact with children.

  May/will have unsupervised contact with children.

X Will not have unsupervised contact with children.

X Requires full background check and TB exam.

  Requires physical.

  Current First Aid/CPR Certification.

DRIVING PRIVILEGES

X  May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

  Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

TRAINING

Needs to successfully complete all required agency training indicated for this position.

Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.