Financial Intelligence Analyst I

Summary

Financial Intelligence Analyst I will work semi-independently under the direction of the Physical Security & Investigations Manager and is responsible for the ongoing review of daily responsibilities focused on new account review, large check deposit review, Zelle investigations, fraudulent activity claims from clients to include wire transfers, etc. This position requires an understanding of all aspects of large item review and returned deposit items processes and risks. Must have a strong working knowledge of our Digital products and the research tools offered through Q2. This position will serve as back-up to the FIU Alert Analysts 1 & 2 on BSA/AML/Fraud system-generated alerts, reviewing all alerts and evaluate any contributing evidence taking immediate action to mitigate bank losses through account/access restrictions and case escalation. The Financial Intelligence Analyst I will also serve as a resource for front line personnel assistance as well as a second line of defense in mitigating and preventing fraud relating to checks and other account activities. The Financial Intelligence Analyst I will conduct all referral investigations with a sense of urgency and with the intent of preventing known or potential losses, recover incurred losses and/or refer matters to appropriate parties for immediate action.

Responsibilities

• Review transit check deposits daily to ensure endorsements, approvals and items are valid
• Review Zelle and TransferNow product reports for suspicious activity and take necessary action to protect the bank and its clients.
• Restrict accounts, online access, and debit/credit cards as needed.
• Notate through addendums and warnings on client portfolios & accounts.
• Document decisions accurately in the bank’s case management system.
• Assist branch personnel in verifying checks presented for deposit by clients.
• Answer phone calls and respond verbally or in writing to other forms of inquiry.
• Respond to calls from Law Enforcement, courts, and attorneys as well as other banks as necessary to complete thorough reviews or for case management purposes.
• Review new and existing relationships or examine and analyze activity to identify and mitigate fraud.
• Review CCTV records to identify witnesses and potential suspects.
• Assess probability of recovery and/or restitution.
• Attempt recovery through account offset, charge off and collection, or court ordered restitution.
• Subpoena research as assigned by the Legal Department.
• Reg E claim research as assigned by the Dispute Resolution Department.
• Actively participate in career development, 1:1's, department meetings and complete other specified duties related to bank compliance as may be assigned.
• Conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures.
• Contact branch associates and other business units for clarification of client activity, as needed, while maintaining client information in complete confidence.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.