Claims Lead Data Analyst (REMOTE)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims Analytics team is currently seeking a Claims Lead Data Analyst to join our growing team in our Worcester, MA office in a hybrid work arrangement or remote work location.

This is a full time, except position.

POSITION OVERVIEW: 

The Lead Data Analyst will use claims data to provide insight into business performance and where appropriate, suggest areas and methods of improving operations. Analysis will span multiple business segments and lines of business across the company.

Responsibilities include analyzing variances in performance compared to plan, identifying and communicating potential areas for improvement within Claims or other functions, and building out new analytic capabilities to provide quicker and more comprehensive insights.

IN THIS ROLE, YOU WILL:

• Analyze claims data and effectively communicate conclusions in writing and verbally to internal claims partners and other business functions as appropriate.
• Drive cross-functional collaboration to ensure cohesive data integration and reporting across multiple departments.
• Deliver insights to inform business decisions and contribute to the development of long-term business strategies.
• Support the creation of advanced data visualizations to enhance the understanding of complex data sets and support decision-making.
• Diagnose claim-related drivers of the company’s financial results, and any underlying trends that may be impacting them (including both internal and external changes impacting frequency and severity).
• Contribute in meetings and consult with internal and external customers to discuss results of analysis.
• Participate in cross-departmental projects; act as a claims representative between various departments (actuarial, finance, state management, underwriting, etc.) to ensure cohesive data integration, reporting and insights.
• Leverage industry knowledge, awareness of current business and economic trends, and internal data expertise to provide solutions to complex business questions across multiple lines of business.
• Enhance claims reporting to provide automated and process solutions to remedy operational inefficiencies.
• Provide consultative recommendations on improving the claims insights roadmap for the claims organization and cross-functionally as appropriate.
• Provide thought leadership and influence in data analytics and contribute to a culture of data-driven decision-making.
• Influence the development of data infrastructure to support scalable and efficient data processing and analysis.
• Partner with and influence the data engineering and reporting teams to build datasets and visualizations that support the claims organization operationally as well as functions outside of claims. This will also include creating data/reporting that helps with data availability for our insights team.
• Leverage modeling or other predictive analytics to forecast trends and identify opportunities for business improvement.
• Assist the modeling team with building out model monitoring reporting and datasets that inform leadership on the effectiveness of models and how our claim associates are taking action / responding to the models.
• The lead analyst will understand where the data is housed across internal and external platforms, basic data models and architecture, how to access and obtain data, and how to manipulate and work with data to produce output – which may be reports, datasets, statistical analysis, or other insights.
• Assist with the establishment of best practices for data governance and ensure adherence to data integrity standards.
• Support governance practices that ensure data integrity and accuracy of all data utilized.
• Assist in development of key performance indicators for new initiatives and communication of those results.
• Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Will manage projects and be accountable for successful outcomes.
• Mentor and guide junior analysts in best practices for data analysis, reporting and insights.
• Explore the use of innovative data tools and technologies to enhance analytical capabilities.
  
  

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree or higher in a relevant technical field (math, finance, actuarial science, or analytics preferred)
• 5+ years of experience in a related field.
• Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or Greencard holder)
• Expert knowledge of Excel and intermediate knowledge of SQL
• Demonstrates strong verbal and written communication skills, including data visualization. Ability to synthesize information into storylines, themes, and insights and concisely present and communicate complex information to a variety of audiences to inform discussions and decision making.
• Effective problem solver who anticipates issues and seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Strong organizational time and project management skills. Ability to multi-task on multiple critical deliverables.
• Easily adapts to new or changing situations, requirements, or priorities.
• Has understanding of business unit and corporate strategic direction and general knowledge of corporate/business unit interdependencies.
  
  

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
  
  

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] include the link of the job posting in which you are interested.

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