Account Executive - Massachusetts

Vitu

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Ohio, Pennsylvania, Texas and Virginia.

Position Overview

The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. This is a dual role which will be Remote as well as In-person, when applicable.

Responsibilities

• Train dealership personnel on the use of Vitu via Webinar or in-person (if need be).
• Perform New User Webinar training required in CARA in CT.
• Perform twice per month remote Training Webinars required by RMV in MA.
• Perform discovery calls to get clients set up prior to Training.
• Monitor dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership follows DMV EVR procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee trainings both in-person and via webinar.
  
  

Experience

• Experience with DMV registration and titling and required documents for both new and used vehicles
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Suite of products.
• Able to effectively communicate with high level Executives
• Able to work independently with limited supervision
• May require travel up to 150 miles
  
  

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including:

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending
• Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement
  
  

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.