Office Manager

The Office Manager is a key administrative leader who aids in the smooth and efficient daily operations of the family shelter. This role supports shelter staff, manages office systems, coordinates administrative functions, and helps maintain compliance with agency policies and funder requirements. The ideal candidate is highly organized, detail-oriented, compassionate, and able to thrive in a fast-paced, mission-driven environment.

Key Responsibilities:

• Manage tasks, client intake, phone coverage, and mail distribution
• Maintain inventory and ordering of office and program supplies
• Assist in budget tracking and processing of invoices
• Maintain confidential client records and staff files in accordance with regulatory standards
• Support staff scheduling and internal communications
• Assist in preparing reports and documentation for audits, funders, and leadership
• Provide administrative support for meetings, trainings, and events
• Serve as liaison with vendors, contractors, and external agencies as needed
• Support onboarding of new staff with office setup, technology coordination, and access credentials
• Promote a welcoming, trauma-informed, and culturally responsive environment for families and staff

Qualifications:

• High school diploma or GED required; associate's or bachelor’s degree preferred
• Minimum 2–3 years of office management, administrative support, or related experience (preferably in a nonprofit or social services setting)
• Strong organizational, communication, and multitasking skills
• Proficiency in Microsoft Office Suite and Google Workspace; experience with database systems is a plus
• Ability to maintain confidentiality and professional boundaries
• Comfortable working in a diverse, team-oriented, and crisis-responsive environment
• Bilingual skills are a plus